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Stephen S. Email & Phone Number

Customer Success @ Boomi | iPaaS | Intelligent Integration, Automation and Digital Transformation at Boomi
Location: Vancouver, British Columbia, Canada 6 work roles 1 school
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Current company
Role
Customer Success @ Boomi | iPaaS | Intelligent Integration, Automation and Digital Transformation
Location
Vancouver, British Columbia, Canada
Company size

Who is Stephen S.? Overview

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Stephen S. is listed as Customer Success @ Boomi | iPaaS | Intelligent Integration, Automation and Digital Transformation at Boomi, a company with 1076 employees, based in Vancouver, British Columbia, Canada. AeroLeads shows a matched LinkedIn profile for Stephen S..

Stephen S. previously worked as Customer Success Manager at Boomi and Customer Success Manager at Mission. Stephen S. holds Business Administration And Management, General from Langara College.

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Boomi

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Profile bio

About Stephen S.

Stephen S. is a Customer Success @ Boomi | iPaaS | Intelligent Integration, Automation and Digital Transformation at Boomi. He is proficient in English. Colleagues describe him as "I highly recommend Stephen for roles in sales, account management, or client success. His exceptional communication skills, innovative problem-solving, and ability to build strong client relationships make him a standout professional. Stephen demonstrates a deep understanding of customer needs, consistently contributing to successful outcomes." and "I had the privilege of working closely with Stephen on multiple engagements in our time together at Mission. Stephen consistently brought a positive attitude and great listening ear to each engagement. He displayed a great ability to connect with the client and has consistently demonstrated an unwavering commitment to customer satisfaction. Stephen possess a deep understanding of our customers' needs and challenges, which has enabled the creation of tailored solutions that not only meet but often exceed expectations. I highly recommend Stephen for sales, account management or client success roles!"

Current workplace

Stephen S.'s current company

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Boomi
Boomi
Customer Success @ Boomi | iPaaS | Intelligent Integration, Automation and Digital Transformation
chesterbrook, pennsylvania, united states
Website
Employees
1076
AeroLeads page
6 roles

Stephen S. work experience

A career timeline built from the work history available for this profile.

Customer Success Manager

Current
  • Proactively and reactively managing a large portfolio of Boomi's global commercial accounts with a focus on enhancing product adoption, delivering value consulting services, and driving strong retention and growth.
Apr 2024 - Present

Customer Success Manager

Vancouver, British Columbia, Canada

  • Oversaw delivery of software development squads to clients across North America, leading all phases of engagement including kickoffs, check-ins, platform training and business reviews.
  • Cultivated strong relationships with C-Suite & VP-Level stakeholders at 30+ SMB & Enterprise companies which increased retention rates by 15%
  • Identified and worked expansion opportunities across multiple accounts which generated new business revenue.
  • Assisted Director of Customer Success in designing and distributing CSAT & NPS surveys, while maintaining a 100% CSAT score within client portfolio.
  • Collaborated cross-functionally with finance team to reprice renewal contracts, raising average profit margin.
Jun 2021 - Nov 2023

Customer Success Manager / Account Strategist

Vancouver, Canada Area

  • Designed and executed sales development strategies on behalf of SMB clients, empowering each client to consistently book 5+ meetings per week with Fortune 500 companies.
  • Contributed to each client’s overall sales success by providing ongoing coaching on sales processes, targeting criteria, copywriting and call scripts.
  • Hosted weekly client check-in meetings and monthly business reviews to demonstrate value and showcase return on investment.
  • Maintained a 95% CSAT score within client portfolio, while achieving the second-highest CLV on team by consistently renewing month-to-month contracts.
Jan 2019 - Jun 2021

Sales Consultant

Vancouver, Canada Area

  • Specialized in the selling and leasing of luxury automobiles to clients in person, via phone and online
  • Most units sold for three consecutive months which accounted for over $500K in dealer inventory
  • Gained valuable experience in negotiation techniques and the ability to generate offers from clients.
Jun 2018 - Jan 2019

Media Account Consultant

  • Engaged with SMB clients across Canada to sell digital and print advertising programs.
  • Member of the top acquisition sales team (President's Club) 2016 nationally, while achieving 127% to individual revenue target in 2016 and 110% in 2017.
  • Consistently met KPI of 100+ cold calls and 2+ hours of talk time per day.
  • Responsible for complete sales cycle including prospecting, qualification and closing.
  • Designed & delivered tailored proposals via email, telephone or video conference.
May 2015 - Dec 2017
Team & coworkers

Colleagues at Boomi

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1 education record

Stephen S. education

FAQ

Frequently asked questions about Stephen S.

Quick answers generated from the profile data available on this page.

What company does Stephen S. work for?

Stephen S. works for Boomi.

What is Stephen S.'s role at Boomi?

Stephen S. is listed as Customer Success @ Boomi | iPaaS | Intelligent Integration, Automation and Digital Transformation at Boomi.

Where is Stephen S. based?

Stephen S. is based in Vancouver, British Columbia, Canada while working with Boomi.

What companies has Stephen S. worked for?

Stephen S. has worked for Boomi, Mission, Predictable Revenue™ Inc., Autoform Performance Inc., and Epact Network Ltd..

Who are Stephen S.'s colleagues at Boomi?

Stephen S.'s colleagues at Boomi include Christie Foy, Pritam Naik, Chris Adams, F G, and John Mccreary.

How can I contact Stephen S.?

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What schools did Stephen S. attend?

Stephen S. holds Business Administration And Management, General from Langara College.

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