Stephen S. Email & Phone Number

Vancouver, Bc, Ca

• Proactively and reactively managing a large portfolio of Boomi's global commercial accounts with a focus on enhancing product adoption, delivering value consulting services, and driving strong retention and growth outcomes.

Vancouver, British Columbia, Canada

• Oversaw delivery of software development squads to clients across North America, leading all phases of engagement including kickoffs, check-ins, platform training and business reviews.• Cultivated strong relationships with C-Suite & VP-Level stakeholders at 30+ SMB & Enterprise companies which increased retention rates by 15%• Identified and worked expansion opportunities across multiple accounts which generated new business revenue.• Assisted Director of Customer Success in designing and distributing CSAT & NPS surveys, while maintaining a 100% CSAT score within client portfolio.• Collaborated cross-functionally with finance team to reprice renewal contracts, raising average profit margin.

Vancouver, Canada Area

• Designed and executed sales development strategies on behalf of SMB clients, empowering each client to consistently book 5+ meetings per week with Fortune 500 companies.• Contributed to each client’s overall sales success by providing ongoing coaching on sales processes, targeting criteria, copywriting and call scripts.• Hosted weekly client check-in meetings and monthly business reviews to demonstrate value and showcase return on investment.• Maintained a 95% CSAT score within client portfolio, while achieving the second-highest CLV on team by consistently renewing month-to-month contracts.

Vancouver, Canada Area

• Specialized in the selling and leasing of luxury automobiles to clients in person, via phone and online• Most units sold for three consecutive months which accounted for over $500K in dealer inventory• Gained valuable experience in negotiation techniques and the ability to generate offers from clients.

• Engaged with SMB clients across Canada to sell digital and print advertising programs.• Member of the top acquisition sales team (President's Club) 2016 nationally, while achieving 127% to individual revenue target in 2016 and 110% in 2017.• Consistently met KPI of 100+ cold calls and 2+ hours of talk time per day.• Responsible for complete sales cycle including prospecting, qualification and closing.• Designed & delivered tailored proposals via email, telephone or video conference.