Stephen Antony Samy Email & Phone Number

Sydney, New South Wales, Australia

Australia

Sydney, New South Wales, Australia

- Monitor transactional alerts generated by various detection systems- Looking at Politically Exposed Persons (PEPs) on a day to day basis without compromising the requirements of Global and PCB AML Policies.- Review and ensure the company meets obligations in relation to AML/CTF Act- Analyse data from the customer and financial institutions to identify any fraudulent activity- Conducting Enhanced Due Diligence (EDD), creating new client case files and reporting to the Head of Compliance any suspicious transactions.

Sydney, New South Wales, Australia

o Create a positive relationship in all customer interactions across all interaction channels, maintaining aprofessional courteous and friendly manner. Ensure client satisfaction as a priority as assessed and monitored through customer feedback.o Provide accurate, effective and high-quality customer service consistent with Service NSW vision, mission, values and business requirements as assessed by internal quality reviews.o Develop and maintain a thorough knowledge of information resources and Service NSW operating practices and procedures.o Provide in-scope enquiry resolution for inbound calls either by reference to the Service NSW digital channel or by transfer to a Service NSW specialist.o Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organisation.o Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services.o Acknowledge and accurately record customer complaints. Escalate unresolved issues through appropriate channels.o Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.o Accurately create, update and maintain Service NSW customer, interaction and transaction records.o Contribute to continuous improvement initiatives through new ideas and the identification of opportunities to improve the efficiency of work processes. Contribute positively to the implementation of changes in the workplace.

Australia

o Successfully supported with the banking remediation project by ensuring 95% of high level of data accuracy rate.o Work closely with our Business lending team to assist with verification of loan contracts, mortgage documents and all relevant documents.o Quality checking with business products in verification, investigation of customer, product records with all relevant documents based on regulatory and banking departmental guidelines.o Liaising with team leaders, SME’s, and bankers to ensure that all the bank’s policies and procedures are strictly compiled.o Conduct deep file reviews of end-to-end customer accounts.o Liaise with remediation analysts to ensure appropriate action items are agreed and implemented.

Melbourne, Victoria, Australia

Responsible for the reconciliation of records as well as verifying and updating customer records in accordance with compliance obligations. Working with highly sensitive and critical information. It involves reviewing, validating, and updating a range of banking records across various systems according to the procedure. Stored, retrieved and maintained data.o Identifying and implementing of Remediation of highly sensitive customer records as well as verifying and updating customer records in accordance with compliance obligations.o Conducting root cause analysis by reviewing, validating and updating a range of banking records across numerous database platforms.o Delivering daily remediation reporting data to a variety of stakeholders, SMEs, QA, Compliance and legal on defining the scope of the problemo Successfully participated with various workshops and have a strong understanding of product knowledge of Mortgages, Deposit, Banking and consumer loan.

Melbourne, Australia

The company is a South African restaurant chain that specialises in Portuguese food that operates over 1,000 outlets in 35 countries. Nando's has been in the Australian marketplace since 1990 where it has now over 270 restaurants in Australia. As a Team Member, I help the team provide excellent service to ensure business growth and client retentionKey Accomplishments:● Work in partnership with the shift supervisor to achieve significant improvement in team productivity.● Monitor production standards, quality-control programs, works schedules and rostering for 30 employees.● Develop a training plan for new hires and drove team accountability through Buddy Training Program.● Manage development, monitoring and updating of reports. Lead the investigation of safety incidents, including support with trials and collection of information.

Melbourne, Australia

• Collaborate with business users to identify, elaborate and prioritize Analytics Uses cases.• Processing, cleansing, and verifying the integrity of data used for analysis.• Apply analytical rigor and statistical methods to analyze large amounts of data, using advanced analytics techniques.• Presenting data insights using high impact visualization.• Liaise with the wider business, solve high-level business problems and reduce risk utilizing advanced statistical modelling techniques.• Help the organization understand the principles and the math behind the process to drive organizational buy-in.• Make strategic recommendations on data collection, integration, management and retention protocols incorporating business requirements and knowledge of best practices.• Collaborate with subject matter experts to select the relevant sources of information.• Identify available and relevant data from multiple data sources, leveraging new collection processes.• Designs experiments, test hypotheses, and build models.

Chennai Area, India

IndiaMART InterMESH Ltd. is an Indian e-commerce company that provides B2C, B2B and customer to customer sales services via its web portal. During my tenure, I collaborated with business line analysts and managers to ensure compliance of reports and documents. I have also served as subject matter expert in managing first and second level support for end-users of the ERP JDE Enterprise one application.Key Accomplishments:● Successfully deployed and supported 150+ fixes for business impacting issues with catalogues and customer real-time issues in the first 6 months using ITIL release management process.● Identified and developed long term plans focused on flow and operational improvements to managed local and offshore development resources for the delivery of new applications, design and case documentation and end-user manuals.● Coordinated with business stakeholders in identifying, analysing and documenting business requirements.● Utilized MS SQL, Excel, ERP Systems in delivery of data solutions, including preparation of project documents.

Master'S Degree, Business Analytics

Deakin University is a progressive and open-minded university, with the highest student satisfaction in Australia. During my study, I.

Bachelor'S Degree, Information Technology

Activities and Societies: Specialisation Information Technology Jeppiaar Engineering College, Chennai, India Key learning areas: •.