I have many years’ experience within the service desk arena. I started off as a first line inbound call agent, progressed to a well-developed and trusted team leader within the service desk, before being promoted to the role of Customer Experience Lead and then promoted again to my current role as a Service Desk Manager for the Kyocera UK and German Service Desks. I have a wealth of knowledge from my careers at Fujitsu and Kyocera which has enhanced my knowledge and understanding of the inner workings of multiple service desks and desk sizes. Customer service and building relationships with key clients is the forefront of the delivery of service and one that I am keen to build and enhance with both new and existing clients to delivery an outstanding service.
Listed skills include Management, Team Leadership, Teamwork, Leadership, and 7 others.