- Developed custom extensions and integrations for a customer service platform using a suite of web technologies, enhancing product functionality and user experience- Collaborated with cross-functional teams to identify and implement solutions, contributing to improved product functionality- Initiated and managed automation projects to optimize support workflows, resulting in increased efficiency and reduced response times- Contributed to the development of support documentation, empowering users with self-help resources- Participated in on-call rotations, ensuring 24/7 support availability for critical issues

- Development Lead on a team of 10-12 people directing developers in priorities and best practices- Develop and maintain technical design documents- Make design decisions and clarify design requirements- Work with Project Manager to establish project sizings

- Enhancing UI design and layout- Adding major UI functionality- Major code cleanup (formatting and stylecop)- Support for integration of data logging- Debugging and updating underlying system code- Debugging embedded systems running C code

- New development work on core product rewrite under aggressive timelines – converting frontend to browser based UI using C#, MVC4, HTML, Knockout, and CSS- Maintenance, bug fixes, and enhancement development on established product line- Client Services website development and maintenance, coordinating product releases on tight deadlines to provide clients with updated products, working with internal groups for client messaging around product releases

- Test Lead on Zoot core product with fast turnaround- Maintain and expand testing automation scripts and review C code

- Development work on a top ten client with continued releases to production- Performed in the Dev Lead role assisting in managing scope and resources- Internal product development on a two person team with tight timelines- Continued Quality Assurance testing and automation work

- Test multiple client projects while handling changing priorities and scope- Testing Lead on specific client project with regular development releases, changing scope, and training new testing resources while achieving expected deadlines- Writing automation scripts to assist in testing to improve consistency and reliability of tests