Stephen Sharp Email & Phone Number

United Kingdom

United Kingdom

Operated at Board level in FTSE 100 company, Chief Operating Officer until recent new ownership at Azets, worked across many sectors including FCA1 and FCA3 roles in Financial Industry, ran Indian based operation with 12,000 employees. Regularly engaged with Cabinet Office and Government ministers whilst running some of the UK biggest Government outsourced.

London, United Kingdom

Leading provider of Accountancy, Audit,Payroll and Advisory services, 7000 employees across 150 offices including UK, Norway, Sweden, Denmark, Finland and Romania. As COO I took the company into new ownership, in the 4 years leading up to this we transformed the operations, migrated many acquisitions (60+) onto standard systems, increased customer base.

Various assignments including advisory work on M&A for PE and interim COO for a delivery centre for 1 of the big 4

Nationwide

previously running one of six Capita Divisions and reports directly to the CEO. Public Service Partnerships, provides process and customer management partnerships across local and central government, including defence and welfare benefits administration; Real Estate & Property Services. Revenue of circa £1.5bn and 11,000 employees.

Nationwide

Board level senior director

Nationwide

• 2016 Jan -NovReported directly to the COO my role encompassed a mix of large Central Government contracts and numerous B2B trading businesses. I am responsible for delivering high quality operations, senior.
• Delivering my 2016 Business Plan.
• Addressing a major programme delivery issue.
• Recovering the relationship on a major BPO deal
• Lead negotiation on a major revision to a large BPO deal.
• Reducing operational costs across the Division.

Nationwide

2014 – 2015 Executive Director, Capita, Integrated ServicesRole was largely in Public sector and responsible for Capita’s large Central government Contracts, 8 in total. Lead teams in negotiation to reset several contracts. Numerous programme and large operations including TFL, DIO, RPP, DWP, Home Office and MoJ contracts. circa 13,000 staff and £1bn.

Nationwide

• 2013 - 2014 Executive Director, Capita, Professional Services Capita’s Local Government Contracts including the large Partnerships – Birmingham, Sheffield, Barnet and Blackburn. Responsibility for software businesses.
• Pulled together business case for investment in Adult Social Care software.
• Lead team revising deals with major customers
• Revised and updated operational model for servicing LG contracts, reduced cost base on 2nd and 3rd generation contracts.

Nationwide

2011 – 2013 Executive Director, Capita, Life and Pensions Capita’s largest Division with circa 18,000 staff across UK and India, revenue of £1.1bn. Restructured delivery model and reviewed major programmes, lead team in negotiation with numerous clients. Reduced cost base and improved productivity Was FCA Approved level 1 and 3.

Nationwide

2005 – 2010 Managing Director, Capita Specialist Service and HealthSet up Capita’s HR Shared Service Centre in Belfast, first client was the Northern Ireland Civil Service. Managed the exit of several high profile contracts and overseen several acquisitions. Set up the Business Assurance framework which runs the HR business.

Mersyside

2001 – 2004 Operations Director, Capita Criminal Records BureauJoined Capita from the Home Office Programme where I was overseeing the requirements and operation for set up of the Criminal Records Bureau. Recovered and ran the Capita operation, substantially improving throughput efficiency, off shored 1st major contract for Capita Group