Stephen Shepherd Email & Phone Number

Houston, Texas, United States

Oversee the execution, success, and client satisfaction of enterprise level infrastructure installations while upgrading projects across core unified communications practice areas, from concept to creation. Direct coordination, delivery, and completion of numerous projects for varied customer base, spanning range of technologies. Assume responsibility for efficient use of client-purchased time and resources, while meeting project deadlines without going over budget. Organize project's internal kick-off meeting for team and client to discuss scope of project, the customer's expectations, and ultimate project objectives. Research on assignments to decide the next steps and establish rapport with client to launch first project. Conduct technical discovery sessions to establish the project's technological specifications. Assess equipment and perform initial configurations to prepare the system setup. Implement, test, and install the system to finish the task. Offer client assistance following installation, to mitigate any potential deployment-related issues and resolve any setbacks to customer satisfaction and project completion.

I was outsourced Director of IT Services at Veolia Industrial Services. Supervised employees, coordinated regular IT functions, and offered advice on meeting corporate and regulatory requirements, especially about SOX. Managed IT service team for LaPorte, Indiana-based company providing refinery services to clients in many locations around the United States, serving 1,400+ people.

Houston, Texas Area

Independent Consultant

Established file and email servers at Houston corporate headquarters and across the United States and Canada. Installed proxy server to ensure compliance with business rules and procedures across all office locations. Identified company's operating systems and evaluated most efficient systems for usage across organization. Switched company's communications system with VoIP to save money and standardize company's technology. Appointed to work on team responsible for creating, deploying, and maintaining Cisco's internal collaboration and communication systems.