Stephen Shepler Email & Phone Number

Dallas, Texas, United States

Onsite project management of commercial remodel, repair, and roofs.

Hunt County, Texas, United States

Residential and light commercial remodeling services

Dallas/Fort Worth Area

-Planned, executed, and managed projects and programs.-Analyzed customer authentication process and made recommendations for best-in-class tools to enhance the process and reduce fraud risk.-Assisted large business team with credit analysis during COVID crisis to reduce financial risk to corporation

Dallas/Fort Worth Area

- Oversaw and led operation strategies and implementation for the Dallas Global Customer Payments teams.- Acted as project manager for the development and implementation of an application-based method of work distribution and performance metric measurement.- Served as the SME for the development of the new Smart-Payments application which will replace the legacy SBC ICP application – resulting in a customer-centric, streamlined gateway for receipt of billions of dollars of payments via the least expensive payment method – ACH.- Contributed as the liaison between IT, operations, and the field regarding outages, defects, tickets, and upcoming project releases.- Provided operational support for GCP operations teams.

Dallas/Fort Worth Area

I'm a visionary leader that seeks to be an agent of change benefiting my customers, the company, and my team. I find it slightly embarrassing but over the years I’ve been given the nickname of Mr. Wizard for being able to figure out and provide solutions to many technical problems. Personally I am consistently trying to improve myself thru volunteer work, ERG activities, mentoring, and T-University educational opportunities.-Led operations team comprised of fifty members (management and non-management) tasked with resolving payment-related inquiries associated with over fifty accounts receivable systems within the AT&T family of products and services.- Effectively lead team to meet and exceed performance metrics.- Analyzed workflows to create streamlined processes resulting in a reduction of associated operational expense while continuing to provide a level of service that promotes an effortless customer experience.- Built for the future and assisted acceleration of new business by challenging current mindset on payment platforms and promoting changes that would benefit the customer and the business.- Improved the customer experience by reducing the percentage of unresolved unapplied payments by 75% from previous year which also effectively reduces outstanding accounts receivable.

- Led technical and operational support for the Treasury Operations organization.- Supported the Inbound Corporate Payment platform for ACH credit payments, providing both Technical Specifications and Subject Matter Expertise to corporate clients and consumers ($13B in annual revenue).- Assisted AT&T Outside Collection Agency management team regarding daily ACH and EDI file receipt, balancing, posting; and provided technical support for EDI, VAN, and ACH for new client setup.- Developed innovative plan that will allow for increased usage of, and greater customer satisfaction with, AT&T’s ACH payment solution.- Supported legacy BellSouth applications utilized by Treasury Back Office.- Provided subject matter expertise for legacy BellSouth payment platforms.- Established standardized process for treasury PC lease roll replacements.- Managed all equipment replacement projects.- Prepared training documents and videos for new employee education.- Administered system access and responded to access audits.

- Developed, implemented and managed process efficiencies and procedural documentation for the Centralized Reconciliation Group and Remittance Processing.- Directed cross-functional application training to support corporate merger initiatives.- Facilitated overall development and implementation of Methods and Procedures to maintain audit compliance and SOX certification.- Served as technical support liaison between Accenture and BASC supporting Visual Basic Applications and servers.- Assembled and classified comprehensive documentation in response to audits.- Supported the launch and implementation of BASC projects and initiatives.- Trained collection teams prior to launch of BASC payment projects.- Participated in corporate hurricane relief efforts at tent city locations.

Columbia, South Carolina Metropolitan Area

- Direct the BellSouth Electronic Payment Claims Group to advance process efficiencies in support of electronic payments across BellSouth- Effectively led team to meet and exceed performance and customer care metrics- Facilitated overall education advancement of all Spherion personnel- Identified, prioritized and implemented various productivity efficiencies- Analyzed and implemented various center performance metrics to ensure optimized execution of processes- Served as key liaison with Spherion for all EPCG related issues including BellSouth legal, multiple operations organizations and BellSouth Senior leadership