Stephen Simon Email & Phone Number

Lake Park, Florida, United States

• Implemented DevOps team to increase automation processes and company’s use of automation.• Deployed and managed GitLab for code repository.• Responsible for training new DevOps team members.• Assisted Director of Service in writing case de-escalation documentation and implemented case de-escalation procedure.• Wrote PowerShell scripts and Python programs for Accounts Receivable department to aid in the billing of clients.• Increased efficiency for Service and Project departments with automation through PowerShell.• Saved client relationship through verbal, written, remote, and in-person action which resulted in $12K MRR.• Lead Security Engineer during department’s infancy and lead SentinelOne and Huntress deployments and maintenance.• Lead engineer for ransomware remediation incident.• Improved third-party security company’s information gathering and Dedicated IT’s information gathering by fixing the script the security company provided.• Trained new Security Engineer to lead security department.• Managed Escalations team.• Assisted Solutions Engineer, Project Manager, and Account Manager, review, refine, and push change orders for projects.• Acted as ad-hoc Project Manager, Account Manager, and Service Delivery Manager when required.• Lead engineer on multiple office builds, network builds, and infrastructure overhauls.• Migrated all site-to-site VPN connections during datacenter migration project.• Performed Hyper-V to VMware and XCP-ng to VMware migrations.• Performed both on-premises and third-party migrations to Microsoft 365.• Deployed MFA to Microsoft 365 tenants.• Created documentation for help desk/service desk to resolve client issues.

Princeton, Nj

• Setup home networks and deployed modems, routers, computers, security cameras, and wireless printers.• Installation of operating systems including Windows, Mac OS X, and different Linux distributions. • Data backup, restoration, and recovery.• Installed, registered, and maintained all electronic devices on home networks and the Princeton University network.• Troubleshoot and resolve network issues.

West Palm Beach, Florida, United States

• Project department head and primary email administrator, and point of escalation.• Increased company cohesion by implementing weekly team meetings.• Responsible for Microsoft licensing and compliance.• Responsible for training new employees and developing technical skills of team members.• Educated team members on products and business processes and procedures.• Installed, configured, and maintained colocation VMware ESXi infrastructure.• Installed and configured Veeam Backup & Replication in colocation and Synology Active Backup for Business with replication to the colocation for on-site client equipment.• Designed, installed, configured, and maintained Windows RDS farms.• Performed email migrations to Microsoft Office 365 from 3rd party email providers and on-site Microsoft Exchange.• Configured and deployed SharePoint for clients and performed migrations from on-site file shares to SharePoint.• Increased help desk team efficiency by writing PowerShell scripts for tasks such as new AD users with AD sync, adding Microsoft Office 365 calendar permissions, creating Meraki client VPNs, etc.• Physical to virtual migration of servers to colocation and client on-site hypervisor(s).• Upgraded/migrated server roles, features, and applications from EOL servers to Windows Server 2016/2019.• Worked with clients to develop designs for hardware and software installations and upgrades.• Created documentation for sales team for new hardware and software proposals and to use when bidding on/selling projects.• Reduced OPEX by replacing Slack with Microsoft Teams.• Configured and deployed email filters such as Proofpoint and SpamTitan.• Performed Microsoft Office 365 audits and ticket review meetings with client technical point of contact.

Piscataway, New Jersey

• Johnson & Johnson support team member and supervisor for Client Virtualization L3 global support.• Installed, configured, and maintained Windows Server installations, VMware ESXi, Veeam, ExaGrid, Mac OS, Linux, Network Attached Storage devices from QNAP and Synology, pfSense, OpenVPN, Cisco Meraki firewalls and switches, antivirus, and virtual and physical servers and workstations.• Deployed, tested, and implemented the Mautic automated marketing solution.• Created scripts to automate maintenance and increase productivity.• Created spreadsheet containing key performance indicators to aid CEO in negotiating Johnson & Johnson contract.• Project and expectation management.• Remotely managed and coordinated office moves.• Worked with third party vendor partner support including but not limited to Microsoft, VMware, Dell, Cisco, and Hewlett Packard to resolve issues.• Administered multiple Microsoft Office 365 tenants.• Created and maintained knowledge base articles for company and client use.• Coordinated hardware deployments and supported colleagues remotely while they were on-site.• Provided guidance and training for new employees.

Somerville, Nj

• Maintained hospital VPN connections and Citrix virtual machines to aid in billing.• Created end of month collection financial reports and sent to hospital point of contact.• Used FACS (by Ontario Systems) to process new business and generate client statistic reports.

Princeton, Nj

• Responsible for maintaining Club computers, resolving network issues, and installing security cameras.• Responsibilities included those of sous chef, fry cook, grill cook, and head chef.• Responsible for feeding two hundred to three hundred Princeton University students Monday through Friday.• Managed two chefs who worked with me during food service.

Hillsborough, Nj

• Independently ran a branch store.• Responsible for managing phone and accessory inventory.

Lowell, Ma

• Cable maintenance in server room.• Navigated through the file system of computers via terminal.• Installed Linux distributions on servers.

Information Technology

•Area of focus was Cisco networking, computer IT essentials, and computer software and hardware.

General Studies

Activities and Societies: •National Honor Society. •Robotics Team. •Varsity Baseball Team. •Junior Varsity Baseball Team.•Took multiple.