Stephen Singh Email & Phone Number

Washington, Dc, Us

United States

Arlington, Virginia

• Responsible for designing, developing, and maintaining the Epic training environment in collaboration with the Resolute Hospital Billing and Resolute Professional Billing analysts and project team.• Responsible for the development, maintenance, and design of role-based training curriculum, materials, and methods for end users through in-depth knowledge and understanding of the software, policies, procedures, and workflows of the Resolute application• Worked with all levels of the organization to comprehend job roles, capture training needs, and incorporate the feedback into existing training curriculum, materials, workflows, and procedures to deliver customized curriculum and coaching to employees.• Provide in-class training to end users and super users.• Scripted and developed eLearning videos to match the in-person classes corresponding to Epic Resolute using Ancile uPerform.• Responsible for the maintenance of eLearnings to keep up with the current version of Epic• Responsible for quality control, including administering a proficiency assessment and class evaluation at the end of each session and forwarding ideas to improve the effectiveness of the training to the manager.• Collaborate with the IS Education team, application analysts, and project team to ensure that end users are aware, trained, prepared tor changes the comes with Epic version upgrades.• Collaborate with the IS Education team, application analysts, project team, and other areas of the organization to resolve tickets opened by end users through Service Now.

Falls Church, Virginia

Oversaw a team of 15 staff to carry out, evaluate, and optimized daily operations. Provided supervisory and administrative functions. Identified trends to improve processing/accuracy while training team to fully execute their tasks in Epic and other Legacy systems.• Monitored and analyzed financial data to identify data quality issues and recommend process improvement to improve accuracy of data input and processing• Developed, tested, documented and implemented new processes, workflows and modules into financial systems (EPIC) with technical experts and programmers to improve revenue cycle production• Monitored data loads to plan, prioritize, and allocate work to individual team members and monitored production• Provided subject matter expertise related to and technical support for end users of EPIC• Served as corporate trainer and subject matter expert on Ambulatory, Resolute Hospital and Physician Billing in EPICand Pathways System• Lead team in a transition to vendor managed services (Potomac Inova Health Alliance)• Researched, documented and trained team members on Provide Level Adjustments.