Stephen Smith Email & Phone Number

Reading, England, United Kingdom

Reading, United Kingdom

Reading, United Kingdom

1st to 3rd line support to over 12 UK and European sites, 450 PC/laptops and over 60 servers.• Building P.C’s and laptops to suit the software and hardware requirements of each individual employee.• Check all backups are completed successfully using Symantec Backup Exec 2010/2012• Maintain and update all backup selection lists as required• Maintain and install all Server firmware/driver updates and Microsoft updates.• Maintain and install Firmware/Driver updates for all Dell… Show more 1st to 3rd line support to over 12 UK and European sites, 450 PC/laptops and over 60 servers.• Building P.C’s and laptops to suit the software and hardware requirements of each individual employee.• Check all backups are completed successfully using Symantec Backup Exec 2010/2012• Maintain and update all backup selection lists as required• Maintain and install all Server firmware/driver updates and Microsoft updates.• Maintain and install Firmware/Driver updates for all Dell Equallogics.• Upgrading machines with newer versions of software, and memory upgrades. • Managing print servers and all Xerox network printers.• Creating and amending distribution lists, mailboxes and folder access using Active Directory. • Configuring BlackBerry devices for official emails and activating their users on BB Server. • Granting permission access to folders and drives on the network using Remote Desktop and Active Directory. • Responsible for trouble-shooting Network related problems & issues including Switches and Network related services.• Used Atelier Web Commander / LogMein to access remote user’s machines and troubleshoot issues remotely. Show less

London, United Kingdom

Working on the European Helpdesk receiving incoming calls from users based all over Europe, such as Italy, Spain, France, Belgium and Germany via the phone and email.• Building P.C’s and laptops to suit the software and hardware requirements of each individual employee.• Responsible for hardware and software installation, maintenance and repair.• Creating and amending distribution lists, mailboxes and folder access using Active Directory. • Configuring BlackBerry and HTC… Show more Working on the European Helpdesk receiving incoming calls from users based all over Europe, such as Italy, Spain, France, Belgium and Germany via the phone and email.• Building P.C’s and laptops to suit the software and hardware requirements of each individual employee.• Responsible for hardware and software installation, maintenance and repair.• Creating and amending distribution lists, mailboxes and folder access using Active Directory. • Configuring BlackBerry and HTC devices for official emails and activating their users on BB Server. • Granting permission access to folders and drives on the network using Active Directory.• Responsible for hardware and software installation, maintenance and repair.• Managing Print server, Scan Server, Network Cannon printers.• Making sure all backup job have completed successfully using Symantec Backup Exec• Managed all elements of several office moves.• Monitoring the progress of third-party maintenance contract suppliers. Show less

Bachelor Of Science, Computing

Btec, Computing