• Provides expert support and customer service to support to 700 employees a month with interactions via phone and email on subjects ranging from payroll and benefits to HR policies, management concerns and performance management consultations. Striving to provide first contact resolution.• Provides Q A coaching, feedback and support to peers and management trends, process updates and procedures.• Supports employees via: ◦ Unemployment Insurance audits ◦ COBRA reimbursement administration ◦ DISC program management ◦ Conflict resolution trainings and assisting with new hire onboarding and skill building.• Providing feedback and consultation to peers and to leadership on process updates and procedures with department.• Supported peers by facilitating training's for:o Coffee Master training certification and leading coffee tastings.o Increasing safety knowledge through leading the safety team, conducting mock evacuations and providing updates on resources.o Conflict resolution and assisting with new hire orientations and training's.

• Successfully provided assistance, diagnosis and support to 500 employees per month regarding HR questions and concerns ranging from performance management consultations, management concerns and complaints.• Provides coaching and consultations to peers on escalated calls and question resolution by utilizing resources and subject matter expertise.

▪ Supporting staff, providing coaching, and mentoring to 20 participants per day through a team building/recreational high ropes course.▪ Ensuring that all staff and participant adhere to safety measures and standards to proactively mitigate risks to participants.

▪ Supervising staff, providing coaching, and mentoring to 20 participants per day through a team building/recreational high ropes course.▪ Ensuring that all staff and participant adhere to safety measures and standards to mitigate risks to participants.

• Providing coaching and mentoring to 60 participants per day through a team-building/recreational high ropes course.• Ensuring that all safety measures and standards are adhered to mitigate risks to participants.

· Scheduled and coordinated resources for meetings for vice presidents and 3 directors using Outlook and LiveMeeting.· Managed project’s Sharepoint database and documents contained within.· Prepares charts, tables, graphs and other presentation material. Proofread copies for spelling, grammar and layout, and makes appropriate edits.· Orders supplies for employee including obtaining necessary computer equipment, phones, filing cabinets and other office supplies.· Provided administrative support and project coordination to multiple employees involved with the project.· Identifies and implemented processes to improve workflow, organization and communication.· Typed general correspondence including memos and e-mails and sent out communications and project updates to project vendor and Starbucks administration.· Coordinated travel for vendors to and from the main office

· Provided excellent customer service and a quality product while maintaining Starbucks core principles by ensuring excellence in beverages served.· Facilitated the training of 40 new employees as a designated learning coach.· Took on lead roles for 10 promotional projects for the store and established training plans and monitored sales goals.· Maintained and ordered paper and coffee supplies for the store.

• Arranged and coordinated over 100 mediation meetings for clients and kept up to date paper work on their cases.• Co-Facilitated 10 Neighborhood Peer Mediation Training program for 100 participants

• Managed a group of 5 staff to facilitate the safety and learning of 120 participants through the team-building ropes course