I am a curious, hard-working, team-oriented individual who has worked extensively in “the trenches” of the customer service world. Although I’ve primarily focused on tech support in work, I have a passion for history and the humanities, which has been the area of my education. In my time as a supervisor to a small team of agents, I was able to share my experience, providing support and feedback to ensure department-wide success. Whether from a position of authority or just as a member of a team, I believe in creating a positive and productive work environment where everyone feels welcome and valued.