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Stephen Stannard is listed as Customer Service and Tech Support aficionado, lover of History and Humanities. based in Cedar Park, Texas, United States. AeroLeads shows a matched LinkedIn profile for Stephen Stannard.
Stephen Stannard previously worked as Customer Success Specialist at National Processing and Agent / Customer Service Supervisor at Amp Smart.. Stephen Stannard holds Associate Of Science - As, History And Political Science from Utah Valley University.
I am a curious, hard-working, team-oriented individual who has worked extensively in “the trenches” of the customer service world. Although I’ve primarily focused on tech support in work, I have a passion for history and the humanities, which has been the area of my education. In my time as a supervisor to a small team of agents, I was able to share my experience, providing support and feedback to ensure department-wide success. Whether from a position of authority or just as a member of a team, I believe in creating a positive and productive work environment where everyone feels welcome and valued.
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Orem, Utah, United States
Provided introductory and onboarding calls to new clients (mostly small business owners) for credit card processing hardware/software. Programmed and shipped hardware, worked directly with manufacturer support teams to resolve technical issues, insured new clients understood terms and conditions, and gave over-the-phone walkthroughs to educate clients on how to use their payment solution.
American Fork, Utah, United States
Hired as an over-the-phone customer service and tech support agent providing support to homeowners with home security, excelled through proving periods and learning all skills required to become a universal agent, and was promoted to supervisor after 3 months. Managed a team of 8-15 employees, provided direct support, monitored their performance, gave coaching and feedback, and set periodic goals for the team’s success.
Orem, Utah, United States
Checked out materials and handled returns, provided baseline support for patron questions, performed routine upkeep tasks, and checked/cleaned the library’s stock of A/V equipment. Also wrote closed captions for the library’s digital video archive.
Orem, Utah, United States
Took phone calls and online chats from web hosting customers to help them on a variety of issues, including but not limited to Email, DNS, FTP, MySQL, and website troubleshooting (mainly with sites built in WordPress).
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Stephen Stannard is listed as Customer Service and Tech Support aficionado, lover of History and Humanities..
Stephen Stannard is based in Cedar Park, Texas, United States.
Stephen Stannard has worked for National Processing, Amp Smart., Utah Valley University, and Bluehost.
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Stephen Stannard holds Associate Of Science - As, History And Political Science from Utah Valley University.
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