Stephen Stark Email & Phone Number

Schenectady, NY

As a member of the Training Department, I work closely with new and existing clients, providing customized training on Transfinder software such as Routefinder Pro (our flagship product). I work with multiple clients to train them on all components of their Transfinder software purchases. Applications Specialists work closely with Customer Project.

East Greenbush, NY

At Autotask, I analyzed and evaluated IT systems operations for customers. Verbal and written communication was used to troubleshoot and resolve customer issues as they arose. I would create and classify tickets daily to track the time I spent providing support and testing. I determined users' needs and recommended ways to implement Autotask to improve.

Troy, NY

Here I specialized in Location Intelligence software such as MapInfo Professional and AnySite. In both the Technical Support and Education departments (2 years and 4.5 years respectively), I had direct contact with the company's customers. My duties were to help them learn to utilize the mapping software and perform data analysis that benefited their.

Troy, NY

As a member of the Technical Support team, I would assist customers who needed help via phone or email. My specialty was with Location Intelligence mapping software such as MapInfo Professional, AnySite and MapMarker. I solved customer issues and then logged the cases for future reference.

Latham, NY

In the IT department, I would answer and respond to helpdesk service calls. This involved troubleshooting computers and other peripherals in person and over the phone. I also prepared and repaired various hardware and installed and tested software as well.