Stephen Stark Email & Phone Number

Schenectady, Ny

As a member of the Training Department, I work closely with new and existing clients, providing customized training on Transfinder software such as Routefinder Pro (our flagship product). I work with multiple clients to train them on all components of their Transfinder software purchases. Applications Specialists work closely with Customer Project Managers, Internal Sales & Customer Support teams. My goal is contribute to the growth and success of our clients.Work Tasks:· Train clients remotely on all aspects of software via web-based meetings. · Travel to a client's site to provide long form training in person when needed. · Customize training to suit the needs of clients at various skill levels.· Work with Customer Project Managers to ensure that the training plan meets the needs of the client.· Maintain documentation pertaining to all training-related project activities.· Produce training materials and documentation in support of client’s implementation.· Regularly communicate clients' progress to Customer Project Managers.

East Greenbush, Ny

At Autotask, I analyzed and evaluated IT systems operations for customers. Verbal and written communication was used to troubleshoot and resolve customer issues as they arose. I would create and classify tickets daily to track the time I spent providing support and testing. I determined users' needs and recommended ways to implement Autotask to improve their processes. When necessary, I escalated defect tickets that required attention from the Development, Technology or Engineering departments. Provided customers with workflow and implementation-based assistance and also responded to escalated support requests when assigned.

Troy, Ny

Here I specialized in Location Intelligence software such as MapInfo Professional and AnySite. In both the Technical Support and Education departments (2 years and 4.5 years respectively), I had direct contact with the company's customers. My duties were to help them learn to utilize the mapping software and perform data analysis that benefited their companies. Additionally, I would often create custom training content for classes I would deliver both at PB Software regional offices and on-site at custom locations.

Troy, Ny

As a member of the Technical Support team, I would assist customers who needed help via phone or email. My specialty was with Location Intelligence mapping software such as MapInfo Professional, AnySite and MapMarker. I solved customer issues and then logged the cases for future reference.

Latham, Ny

In the IT department, I would answer and respond to helpdesk service calls. This involved troubleshooting computers and other peripherals in person and over the phone. I also prepared and repaired various hardware and installed and tested software as well.