Stephen Stout Email & Phone Number

Norwich, England, United Kingdom

London, England, United Kingdom

• Manage and support the statutory training delivery to different employees working across all Barts NHS trust sites to ensure compliance with entire trust requirements.• Bridge the communication gap with internal and external stakeholders, including cross-functional teams and departments across the contract to ensure seamless working functions.• Participated to management information and performance reporting on completed training in an efficient manner.• Developed and submitted monthly training action plans to the client to show continuous improvement.• Facilitate scheduling and delivery of courses and learning interventions in line with requirements.• Gain induction training with employees worked on training employees on the workforce management systems.• Serve as lead facilitator Patient care Experience Serco Cares along with delivery of onsite induction to health.• Originally move to health as a secondment from Leisure due to the pandemic and gain fulltime employment via efforts.

Maidstone, England, United Kingdom

• Led a cross-functional team and conducted all mandatory training and compliance.• Developed exciting new menus along with responsibility for employee rotas and annual leave.• Managed and conducted catch ups to focus on employee’s development and needs• Ensured employees returns to work and disciplinary meetings completion in a timely manner in line with company policies.• Administered the house clocking in the system to ensure accurate and timely payment for team members.• Ensured and maintained effective stock management, including monthly stock staking and weekly ordering.• Prepared purchase orders along with supervision and monitoring of all financial aspects of the Catering business.• Headed, motivated, and guided the team to meet and exceed agreed sales and profit targets and KPIs.

Gillingham, England, United Kingdom

• Led a cross-functional team and conducted all mandatory training and compliance.• Arranged and organised children’s parties and food for late night events, such as Boxing and entertainment.• Built exciting new high protein shakes to help improve members training recovery.• Conducted risk assessments and created temperature control sheets and cleaning checklists.• Responsible for opening and closing the health club as a part of the duty management team.

Gillingham, England, United Kingdom

• Managed the day-to-day operation of a 350-cover restaurant located in an industrial estate in the heart of Gillingham by leading 50 team members, training, rota, motivation, and development.• Administered the house clocking in the system to ensure accurate and timely payment for team members.• Ensured and maintained effective stock management, including monthly stock staking and weekly ordering.• Arranged and organised private events, including baby showers, children’s parties, and afternoon teas successfully.• Supervised and monitored the health and safety of food hygiene and fire safety online training.

Gillingham, England, United Kingdom

▪ Led efficient and profitable day-to-day operation of Costa coffee in a busy motorway service station to ensure seamless and continuous working functions.▪ Designed and delivered team training to maintain and enhance sales and service skills along with the delivery of first-class service to regular patrons and passing trade.▪ Oversaw team recruitment, training, work schedules, motivation, and development for operational excellence.▪ Headed, motivated, and guided the team to meet and exceed agreed sales and profit targets and KPIs.▪ Responsible for financial administration, including processing supplier invoicing and daily cash reconciliation.▪ Built and maintained all fire, health, and safety standards through frequent risk assessments and staff training.

Maidstone, England, United Kingdom

▪ Ensured the delivery of high-quality hotel accommodation and a wide range of conferences, functions, weddings, and events.▪ Managed the setup and operation of two bars, The Courtyard Bar and Restaurant to serve hotel guests and a separate bar for weddings in line with requirements.▪ Oversaw private functions, including weddings, business meetings, family celebrations, product launches, award ceremonies,and private parties for 300+ guests.

Staplehurst, England, United Kingdom

▪ Controlled the restaurant and bar team, while also identifying, leading, and developing the right team and providing the necessary direction, support, and guidance to drive the business forward.▪ Managed the performance of all staff, including an Assistant Manager, responsible for recruitment, work schedules, training, personal development plans, appraisals, and reviews▪ Took financial, commercial, and operational responsibility to offer consistent turnover through the delivery of outstanding service and great food and drink in a relaxed and friendly atmosphere.▪ Identified weak areas and improved the service performance against measurable goals and targetswith a special focus on meeting and exceeding KPIs to drive the business forward.▪ Maintained all fire, health, and safety standards through frequent risk assessments and staff training