Stephen Su Email & Phone Number

Bromley, England, United Kingdom

Software Development Manager with a strong background in Research & Development (R&D) and Professional Services (PS). Expertise in leading system architecture design collaborating with cross-functional teams to meet both product-driven goals and client-specific needs. Proven experience in transitioning from solution-based development and monolithic architecture to SaaS model development and service-oriented architecture (SOA). R&D Projects: • Collaborate with architects and developers to design, develop, and deploy new system architectures and features, aligned with the product strategy and roadmap. • Develop and execute phased plans to migrate legacy systems to new SOA systems, deploy new design and features to PS team. • Monitor system health and provide solutions to address vulnerabilities, performance issues, and production incidents. • Work closely with product teams, QA, PS, and other stakeholders to ensure development goals are met. • Provide regular reports to board meeting and senior management team. PS Projects: • Lead the implementation of new development standards for the PS team, including SDLC, coding standards, and design pattern guidelines. • Design and develop customized software solutions in accordance with specific client requirements. • Provide technical support and troubleshooting to ensure seamless deployment and smooth operation in client environments. People Management: • Manage and mentor developers across varying experience levels, help enhance their technical and soft skills. • Oversee performance reviews, providing feedback and guidance for continuous improvement. • Participate in resource allocation discussions, ensuring developers are assigned to projects based on their skills, capabilities, and workload capacity. • Hire developers for R&D and PS teams, coach new hires and facilitating bootcamp-style training sessions.

Technical Leadership & PS Development:• Provide technical leadership to a team of six developers, guiding them in the implementation of best practices for coding and architecture.• Lead the design and development of customized software solutions for clients, ensuring that technical implementations align with both client requirements and overall business objectives.• Conduct code reviews and ensure adherence to coding standards, maintaining high-quality deliverables.• Mentor junior and mid-level developers, offering guidance on best practices, code quality, and architectural decisions, fostering their professional growth and technical capabilities.Product Transition:• Provide solutions for the transition of software applications to product-based frameworks.• Participate in the setup and structuring of teams for product-based development, overseeing the enrollment process and aligning team activities with long-term product development strategies.• Establish function-based development teams and collaborate with cross-functional teams for effective sprint planning, overseeing daily development activities.• Enhance coding standards and adapt the development process to manage a highly configurable, shared code base, promoting modular and reusable code practices.Technical Support:• Provide hands-on technical support during project deployment, addressing and resolving technical challenges during the implementation phase.• Serve as the technical point of contact for clients, handling escalations and resolving complex issues that require in-depth technical expertise.• Collaborate with clients during deployment phases, ensuring smooth implementations and a high level of customer satisfaction.

Software Development:• Design, develop, and deliver tailored software solutions that meet specific client needs, ensuring both functional and performance requirements are met.• Collaborate with clients and internal teams to gather requirements, develop technical specifications, and ensure alignment between technical implementation and client business objectives.• Serve as a technical expert within the PS team, providing guidance and mentoring to one other junior developers.• Work closely with project managers and other stakeholders to align technical solutions with project timelines and goals, helping to resolve technical bottlenecks during the development cycle.Technical Support & Troubleshooting:• Provide hands-on technical support during software deployment, identifying and solving production issues with functional fix and data modification.• Troubleshoot and resolve complex technical challenges that arise in both development and production environments, ensuring minimal disruption to client operations.• Act as a technical point of escalation, working with clients to handle complex or time-sensitive issues.

Software Development:• Develop and deliver software applications for services such as Origo Quote, Analytics Data Extraction, and Reporting, catering to a diverse range of clients.• Provide data analysis and report to clients combining new business, underwriting and customer decision data.• Integrate applications with customer systems and production sandboxes to facilitate thorough testing and ensure smooth deployment.• Implement new features and enhancements within the New Business and Contract Servicing subsystems, following product roadmaps and client requirements.• Collaborate with system analysts to troubleshoot and resolve defects and production issues, delivering timely functional fixes and data modifications as needed.

Master Of Engineering - Meng, Computer Science

Major in machine learning, data mining and high performance computing

Bachelor Of Engineering - Be, Management Information Systems, General