Consulting with the Ramsey County Health and Wellness Administrative Division to optimize organizational development and delivery.

Consulting Experience: - Program and project leadership for domestic and international transformation initiatives- Business strategy / road map design and implementation- Global business post-merger / acquisition integration methodologies and tools creation - National consumer business delivery model design for financial products and services - Business modeling and business process / systems re-engineering - Marketplace research for new product / systems design and development - White House based research to enable cities to become more globally fluent - Non-profit affordable housing organizational process design enhancement - Expansion and integration of international businesses in Europe and United States- Business disaster recovery planning for domestic and international financial institutions

Responsible for Finance, Human Resources, Information Technology, Inventory, Customer Service and Purchasing operations - Restructured I.T. to improve data integrity and establish reliable data recovery processes - Re-engineered Help Desk systems and processes- Implemented Sales, Cash, and Financial Forecasting Models- Merged two companies to increase product revenues and reduce operating expenses - Reduced inventory 44%, salary expense by 40% and lowered break-even revenues by 48%- Significantly reduced health care costs by more than 20% through self insurance innovation

- Led a de-novo Irish bank to successfully become a member of VISA and MasterCard- Merged five card payment businesses in eleven EU countries into a de-novo Irish bank - Ensured European Union compliance with regulatory, legal,and tax requirements - Integrated bank branch operations in Spain, Norway, Germany, Poland, and the United Kingdom

Directed business service technology strategy and solutions. Responsible for development, delivery, training,and support of the Corporate and Retail business services for a $40 billion dollar financial organization.- Led development of the business services vision, mission and guiding principles- Product and Systems Development Life Cycle (SDLC) Leadership- Developed a new retail delivery system using a .Net Framework and Service Oriented Architecture- Delivered a new web-based Customer Relationship Management (CRM) system- Used Capability Maturity Model (CMM) to ensure process discipline and quality- Created product pricing, cost accounting, and budgeting models for 16 products- Developed business process mapping skills and capabilities within AgriBank - Helped to create an small loan automated loan scoring system- Improved client satisfaction from 24% very dissatisfied to 100% meets or exceeds - Help design and implement a bank-wide balanced score card- Selected and implemented a bank-wide consultative sales methodology - Created a collaborative employee culture to increase employee and client satisfaction- Developed AgriBank intranet to increase employee and client communication

Responsible for commercial loan operations at one of the largest commercial banks in the business services in the United States. - Re-engineered workflows to increase productivity 200% and reduce processing errors- Improved customer service response from a 20% abandoned call rate to less than 2%- Successfully migrated servicing into five locations to one central location in Minneapolis- Changed organizational culture to instill pride and commitment- Significantly reduced the outstanding dollar amount of reconciling items