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Stephen Sylvester Email & Phone Number

Information Technology Field Technician III at Lumen Technologies
Location: Honolulu, Hawaii, United States 21 work roles 3 schools
1 work email found @hawaii.edu LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

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Current company
Role
Information Technology Field Technician III
Location
Honolulu, Hawaii, United States
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Stephen Sylvester is listed as Information Technology Field Technician III at Lumen Technologies, a with 50099 employees, based in Honolulu, Hawaii, United States. AeroLeads shows a work email signal at hawaii.edu and a matched LinkedIn profile for Stephen Sylvester.

Stephen Sylvester previously worked as Information Technology Field Technician II at Lumen Technologies and Information Technology Field Technician II at Lumen Technologies. Stephen Sylvester holds Master Of Technology - Mtech, Software Security from University Of Phoenix.

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*@hawaii.edu
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Profile bio

About Stephen Sylvester

Experienced System of Systems Engineer with a demonstrated history of working in the Information technology industry. Skilled in Visual Basic, Microsoft Office, Federal Government, DoD, VMware, SQL database, Advertising, and NetBeans. Strong information technology professional with a Bachelor of Engineering (BE) focused in Computer Software and Media Applications from University of Phoenix.

Listed skills include Leadership, Customer Service, Microsoft Office, Training, and 45 others.

Current workplace

Stephen Sylvester's current company

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Lumen Technologies
Lumen Technologies
Information Technology Field Technician III
Honolulu, HI, US
Website
Employees
50099
AeroLeads page
21 roles

Stephen Sylvester work experience

A career timeline built from the work history available for this profile.

Information Technology Field Technician Iii

Monroe, Louisiana , Us

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network. Proactively identify potential problem areas in order to ensure integrity of the network and company. May need to perform work on outside plant network including but not limited to fiber quality testing and analysis of results. Assist other personnel to complete these activities when needed.Performs the installation/change/decommission and testing of the transport, Ethernet, SONET and IP network layers for all available bandwidths offered. Will be required to install and test network and customer equipment (CPE) including installation and delivery of all end user services. Assist other personnel to complete these activities when needed. May perform work on outside plant network including but not limited to fiber quality testing and results analysis.Utilizes industry standard software and hardware to accurately locate, mark, and protect underground outside plant facilities without error. Assist other personnel to complete these activities when needed.AC Power (on limited basis)DC power installs including tertiary and BDCBB.Large Netbuild management (PM Duties), vendor management and PO creation.Responsible for oversight of the asset management processes and replenishment of on-site/truck materials. Ensure shipping and receiving of company and customer materials is coordinated and timely. Maintains tools, test sets, and all network equipment. Assist other personnel to complete these activities when needed.Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including, but not limited to HVAC systems, high-voltage electrical systems, and DC power plants. Assist other personnel to complete these activities when needed.

Information Technology Field Technician Ii

Monroe, Louisiana , Us

Diagnoses, troubleshoots and repairs customer and network troubles. Removes and replaces defective equipment, tracks spares and ensures repair.Performs site surveys, fiber locating and oversees splicing of Metro/Long Haul Outside Plant fibers.Monitors route and executes restoration in the event of a service interruption, proactively responds to potential problem areas to ensure integrity of network.Installs, provisions, tests, and maintains SONET/Ethernet services, DWDM equipment-(Ciena 6500, Huawei, Infinera, (ALU-1830, AdvaR7), SONET equipment-(Cisco 15454 /15310/15327- ALU DMX OC192/DMXEtend, FT2000), CPE Equipment- (Adva114/150/825, Netvanta924E, Cisco 1941/4331) Signaling, Private Line, and Data Services.Responsible for asset management: process deliveries and replenishes consumables. Coordinates shipping and receiving of materials.Operates and maintains tools, test sets, OTDRs, T-Berd 2310/310, PRI Tester, EXFO FTB-1/FTB-200 lightwave multiplexing equipment, digital multiplexers, channel banks, circuit termination equipment, AC and DC power equipment, fiber optic cable locating equipment.Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants.Installations, test and turn up of all circuits at the Gateway in addition to performing Customer Provided Equipment (CPE) installs in the metro market.Receiving and shipping of warehouse materials.Site surveys for all customer and NB installs in gateway.Orders all consumable materials for installations - Fibers, attenuators, racks, etc.Performs 3 Tech escorts, locates, and remote hands at the gateway.

Dec 2022 - Nov 2024

Service Technician

Honolulu, Hawaii, Us

Troubleshoot and repair hardware equipmentincluding PCs (desktops and laptops), dockingstations, and other peripheral devicesProvide helpdesk and onsite support services foroffice environments, including troubleshooting andsetup of hardware devices (PCs, network devices,printers, etc) and associated softwareProvide ongoing support maintenance for officeenvironmentsSupport services also extends to network issuesAid in deployment services that require handlingand moving of equipment, setting up hardwaredevices and associated software, and enablingnetwork connectivityDeployment services also include stagingequipment through build and imagingPreparing obsolete hardware for dispositionAid in various administrative duties, includingcompany software and email upkeepAid in hardware pickup and drop-off to and fromclients' locationsNote: Various activities such as deployment andhardware pickup/drop-off may involve transportingequipment using vehicle provided by supplier and/orcontractor between multiple facilities.

Sep 2022 - Dec 2022

I.T. Manager

Honolulu, Hawaii, Us

▪ Full Server rack installation, Full Telecom horizontal cabling installation in place pull string upgrade to CAT6, fiber installationreplace Cisco SW’s, 48 port dedicated data Unfi enterprise switches, 48 port dedicated voice, new Lenovo Servers primary and backups, Server 2012 upgrade to 2020 fully licensed version, VoIP call manager installation, full infrastructure refresh▪ Maintained, analyzed, troubleshoot, and repairs computer systems, hardware, and computer peripherals▪ Created ongoing strategies for upgrading companies network hardware and software where possible▪ Developed new network trouble shooting strategies to help reduce overall downtime, and decrease ongoingmaintenance costs▪Provide application management services for all applications▪Lead all efforts to deploy, upgrade, patch, configure, and customize assigned hardware and applications ▪Manage changes and incidents for assigned systems▪Coordinated, advised, and implemented infrastructure backups and performance-related issues▪Work to gain institutional knowledge of business processes as they relate to or compliment assignedapplications▪Create and maintain documentation for assigned applicationsJAN 2022 – PresentStephen Sylvester ▪Act as the point of contact with the business on new requirements or configuration requests ▪Apply SDLC and continuous improvement concepts to application management▪Advise on appropriate security measures for assigned applications Site surveys Full infrastructure upgrades servers, cabling, raceway installation of all sites, migration 2012 to 2020 servers. Switches, ASAs, routing tables, AD migration, Parameter security upgrades. All in one IT. Routine tasks listed below. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, andcomputer peripherals. Documents, maintains, upgrades, or replaces hardware andsoftware systems. Supports and maintains user account information including rights,security, and systems groups.

Jan 2022 - Sep 2022

Electronic Engineer

Falls Church, Virginia, Us

Maintainer of the HSMCC Suite, a robust presentation and conferencing system.· Maintains smooth operation of local area network utilizing Private IP ranges and VLANS.· Plans, evaluates, designs, and coordinates installation and/or reconfiguration of hardware and software elements of data and/or voice communication network.· Maintains technical expertise in all areas of network and system hardware and software interconnection and interfacing, such as: Cisco Switches, Cisco Codecs, Fiber Transmitters, Receivers and Matrix Switchers, BIAMP Audio Controllers, etc.· Senior Military Staff Officers O-5 and above daily on deficiencies, scheduling, and overall system status.· ensures that appropriate network documentation exists, including operational instructions. May coordinate third-party maintenance and warranty support for system equipment.· identify, isolate, and resolve issues on OSI Layers 1-3.· interface systems to pull, modify, and upload configuration.· Cisco VTC operation and connections.fiber installation, termination, and repair

Sep 2020 - Nov 2021

Telecommunications Engineer (System Of Systems Engineer)

Camarillo, California, Us

Duties encompass all telecommunication systems engineering and facilities engineering as applied to the development of Defense Policy Review Initiative (DPRI) C4/IT systems infrastructure. Program management Technical expert in support of Military Construction (MILCON) projects in support of C4/IT planning, requirement development, system design, and implementation. Create, update and maintain program technical documentation. Reviews project deliverables for technical accuracy and provide assessment t to DPRI C4/IT program manager. • Participates in all DPRI led facility planning, design, and installation meetings/workshops. • Provide program technical expertise in design reviews, milestones events, etc., to provide program level validation. • Assist in developing project execution efficiencies for the Program Master Plan. • Assist program technical manager in developing program strategies, objectives, and priorities to assist in the development of Program requirements and the production of the Program Master Plan. • Identify program deficiencies and provide recommended solutions and guidance. • Provide Program technical expertise in support of MILCONs and programmatic planning. • Assist in activity-level 1391 and BFR development. • Identify program deficiencies and provide recommended solutions and guidance. • Perform other duties as assigned.

Nov 2019 - Sep 2020

System Engineer/ E2E

Falls Church, Virginia, Us

Develops solutions to a variety of engineering problems of moderate scope and complexity•Contributes to completion of milestones associated with specific engineering projects.Develops solutions to a variety of engineering problems of moderate scope and complexity.Performs systems design, development, and integration from the start of a systems life cycle to the end.Oversight of moderately complex infrastructure including installing, configuring, testing and maintaining operating systems, application software, and system management tools.Performs systems modeling, simulation, and analysis.Performs continual maintenance of security, including backup and redundancy strategies.Prepares and maintains documentation for processes and procedures related to engineering projectsPerforms systems design, development, and integration from the start of a systems life cycle to the end•Oversight of moderately complex infrastructure including installing, configuring, testing and maintaining operating systems, application software, and system management toolsAnalyzes voice, video, radio-frequency, and/or datacommunications networks, including planning,designing, evaluating, selecting, and upgradingoperating systems and protocol suites andconfiguring communication media withconcentrators, bridges, and other devices.Plans network layouts and configures systems touser environments.Analyzes network topologies and traffic andcapacity requirements.Supports the acquisition of hardware and softwareas well as subcontractor services as neededMay provide technical support and troubleshootingto users.May perform network administration duties.Provides guidance and work leadership to less-experienced network personnel and may havesupervisory responsibilities.May serve as technical team or task leader.Maintains current knowledge of relevant technologyas assigned.Participates in special projects as required

Mar 2018 - Nov 2019

Linux System Administrator

Gb-Sys, Inc.

Knowledge and background in Networking (Firewalls, Juniper, etc.) and/or Systems Experience (RHEL, VMWare, Active Directory) for large-scale Classified DoD ArchitecturesHands-on Administration of systems operations and maintenance of large scale DoD Networks leveraging various ticketing platforms to track Problem Reports and Service RequestsEffective communications and ability to brief technical system/network issues and overall system reporting to program management and customer leadership using appropriate tools such as Microsoft Visio and PowerPointMust be a self-starting problem solver with the ability to work with military and civilian personnel in a potential high stress situation with limited supervision

Jan 2018 - Mar 2018

System Administrator/ Simulation Systems

Valrico , Florida, Us

Managed the functionality and efficiency of a group of computers running on one or more operating systems.Maintained the integrity and security of servers and systems.Sets up administrator, user and service accounts.Maintaind system documentation.Interacts with users and evaluates vendor products.Made recommendations to purchase hardware and software, coordinates requisition and installation in accordance with local policies and procedures.Developed and implemented backup recovery.Monitors policies and standards for allocation related to the use of computing resources.programmed in an administrative language.Develops and implements application testing strategies and document results.Provided advice and training to end-users.Provided guidance and work leadership to less-experienced staff members.Maintained and provides the guidance and troubleshooting for the hyper-converged infrastructure architecture enclaves within the network boundary.Supported and lead the STIG and RMF updates for all systems within the network enclave boundary.Participates in special projects as required.Comprehensive knowledge of the principles, methods, and techniques used in network administration and support.Comprehensive knowledge of related hardware and software.Experience in virtual computing environments.Experience in HBSSDell VRTX experience preferredExperience with VMWare, VSphere, VCenterFamiliar with Linux (RedHat) and SQL softwareFamiliar with ACAS

Mar 2017 - Mar 2018

Human Resources

The Department Of Army And Air Forces
Jul 2014 - Oct 2016

Data Analyst

Hanover, Md, Us

Mar 2016 - Aug 2016

Data Analyst

Nashville, Tennessee, Us

Jan 2009 - Nov 2012
Team & coworkers

Colleagues at Lumen Technologies

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3 education records

Stephen Sylvester education

Master Of Technology - Mtech, Software Security

University Of Phoenix

Bachelor Of Engineering (Be), Computer Software And Media Applications

University Of Phoenix

Associate Of Arts And Sciences (Aas), Nursing Education

Kapi‘Olani Community College
FAQ

Frequently asked questions about Stephen Sylvester

Quick answers generated from the profile data available on this page.

What company does Stephen Sylvester work for?

Stephen Sylvester works for Lumen Technologies.

What is Stephen Sylvester's role at Lumen Technologies?

Stephen Sylvester is listed as Information Technology Field Technician III at Lumen Technologies.

What is Stephen Sylvester's email address?

AeroLeads has found 1 work email signal at @hawaii.edu for Stephen Sylvester at Lumen Technologies.

Where is Stephen Sylvester based?

Stephen Sylvester is based in Honolulu, Hawaii, United States while working with Lumen Technologies.

What companies has Stephen Sylvester worked for?

Stephen Sylvester has worked for Lumen Technologies, Abc Technologies, Mobile It Force, Ke Ola Mamo, and General Dynamics Information Technology.

Who are Stephen Sylvester's colleagues at Lumen Technologies?

Stephen Sylvester's colleagues at Lumen Technologies include Valerie Mena, Vijaydarsan G N, Joseph Osland, Michael Ranelle, and Richard Nugent.

How can I contact Stephen Sylvester?

You can use AeroLeads to view verified contact signals for Stephen Sylvester at Lumen Technologies, including work email, phone, and LinkedIn data when available.

What schools did Stephen Sylvester attend?

Stephen Sylvester holds Master Of Technology - Mtech, Software Security from University Of Phoenix.

What skills is Stephen Sylvester known for?

Stephen Sylvester is listed with skills including Leadership, Customer Service, Microsoft Office, Training, Military, Security Clearance, Microsoft Word, and Social Networking.

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