Stephen Thai Email & Phone Number

Santa Monica, California, United States

• Identified, investigated, and resolved fraudulent activity by independent contractors and analyzed new trends in fraud.• Ensured quick resolution of independent contractor concerns using Zendesk tickets.• Implemented key incentive programs to amplify employee growth and implement operational improvements.• Used strategic process to eliminate issues detected through oversight and then provided details of improvements to ensure high quality results.• Drove the vision and execution of operations within my environment and assisted in overhaul of training and development of the Manila team.• Worked closely with the data analytics and product teams to streamline and increase efficiency.

Daly City, California, United States

• Oversaw sales team members resolving customer issues and assisting with customer transactions in accordance with store policies.• Provided training and coaching to deliver an exceptional customer service by managing customer flow and store traffic.• Created and implemented development plans to meet and exceed sales metrics and quota assignments in accordance with store mission.• Ran store operations; analyzed staffing needs, reported financial and sales data, managed cash, met compliance, opened /closed trouble tickets to ensure store up-time and functionality.• Monitored inventory, restocked shelves with product, maintained device security and managed cleanliness of the store and completed store opening and closing activities.

Millbrae, California, United States

• Managed day-to-day calendars and expense reports for attorney.• Conducted legal and rules of court research and compiled summary reports.• Assisted with data entry and maintenance of electronic legal files.• Performed general office tasks in accordance with office policy.

Waterloo, Ontario, Canada

• Created proposals, addressed customer concerns, represented company brand and sold company inventory independently in frontline sales.• Emerged as a leader, both in a team and individual sales numbers.• Improved understanding of metrics and how to use the concept to succeed.• Built enhanced knowledge of services, company branding, and corporate culture.