Stephen Torres Email & Phone Number

San Francisco Bay Area

Lead multi-state operations team with work locations in Colorado, Utah, Washington, Nevada, Northern and Southern California. Utilized Cost, Performance, Customer Satisfaction, Quality, and Strategic Key Performance Indicators combined with professional experience to grow regional revenues in excess of 100% over tenure with the company.

Sacramento, California

Sacramento, California

Acquired by CPC Logistics

Sacramento, California Area

OPERATIONS MANAGER | AMERICAN RESIDENTIAL SERVICES 2007-2016 Department head tasked with overseeing all facets of the plumbing division including full-cycle recruitment and training of every department and its employees. Promoted from Sales Rep to Assistant Service Manager to Plumbing Manager to Plumbing Department Head Manager in just six years time.American Residential Services Notable Achievements" Recruited and trained top performing sales team in the division." Managed and controlled direct labor costs, increased jobsite efficiency and profitability. " Reduced client complaints by 60%; Implemented “Happy Call” program." Facilitated internal training courses and safety program" Consistently exceeded branch revenue targetsAccount Executive" Quoted and sold largest revenue and profit producing project in service center history." Liaison between field personnel and clientele; ensured high level of customer satisfaction and retention utilizing CRM database. " Managed subcontractors, workmanship standards; ensured optimum output and controlled job costs through project planning " Prepared, quoted, and presented preventive maintenance service contracts and project bids to clients.EDUCATIONBachelor of Science in Business Administration

- Quoted and sold largest revenue and profit producing project, resulting in $100,000 in revenue and $55,000 in gross profit- Managed subcontractors, workmanship standards and ensured optimum output and controlled job costs through project planning- Prepared, quoted and presented preventive maintenance service contracts and project bids - Liaison between field personnel and clientele; ensured high level of customer satisfaction and retention utilizing CRM database

- Partnered with loan officer by attending client visits and co-managing the loan documentation and loan funding process resulting in average loan closing in 28 days- Developed sales call strategy that resulted in achieving top loan originator award within first month of employment- Established effective partnerships with appraisers improving overall loan processing time- Developed strong relationships with financial lenders in order to maximize benefits to borrowers resulting in high levels of client satisfaction and referrals