● Coordinate online training and on-site visits for medical providers on behalf of North Carolina Medicaid through the execution of strategic call and email campaigns● Navigate complex scheduling logistics for a team of 7 on-site field screeners● Provide customer support by fielding and recording phone and email correspondences

● Manage the member onboarding process and interactive network directory product for a peer-to-peer network of 300+ private equity CFOs and senior finance professionals● Gather and validate member requirements through member research, correspondence, surveys, in-person conversations; and identify innovative opportunities for product and program development● Identify and track meaningful metrics around member onboarding, engagement, profile completion, and demographics● Provide support annually for the production of 12 virtual events and 3 in-person conferences● Lead product research, design, development, and management of a vendor directory for the network membership

● Managed piano rental and field service operations for the Greater New York and Greater Miami regions for an inventory of 200+ pianos with 600+ annual rentals and 150+ weekly field service appointments● Supervised a team of 8 piano technicians, a piano polisher, 2 subcontracted piano moving companies, and a roster of subcontracted piano technicians ● Assisted clients in navigating complex production and loading logistics for pianos used in a variety of settings; including music videos, film, Broadway shows, concerts, recordings sessions, and private events● Maintained relationships with and administered contracts for key industry accounts; including Carnegie Hall, Lincoln Center, The Village Vanguard, and The Late Show with Stephen Colbert● Managed requirements gathering, development, UAT, and implementation of a bespoke Salesforce build designed to facilitate piano rental and field service operations

● Coordinated ticket sales, subscription sales, and executed promotional campaigns for New York Philharmonic concerts● Administered front-of-house customer service preceding scheduled concerts

● Managed bookings and event logistics for 2 performance and 10 studio spaces supporting over 1,400 performances, auditions, and recording sessions annually● Staffed the reception desk, answered phones, responded to customer inquiries, administered customer service● Space set-up/tear down, audition monitoring, house and stage managing, exam proctoring

● Edited, engraved, copied, and proofread sheet music for noted music publishers and composers; including John Adams, Steve Reich, Carlyle Floyd, Paquito D’Rivera, and The Leonard Bernstein Office

● Supervised editorial production of sheet music for premiere works and publication for a catalogue of 40,000+ works by 3,000+ composers; totaling 100+ projects annually● Managed a roster of 15+ subcontracted engravers, copyists, proofreaders, and translators● Coordinated editorial internship program and supervised 2 editorial interns● Lead initiative to digitize and publish manuscripts and physical print masters stored across 3 off-site warehouses, and coordinated contractual manuscript return to various estates, library collections, etc. Successfully published 1,000+ digitized perusal scores ● Maintained relationships with and administered contracts for signed composers, orchestras, and print distributors● Performed in-house, engraving, copying, copyediting, proofreading, material revisions, printing, and binding

● Coordinated editorial internship program and supervised 2 editorial interns● Lead initiative to digitize and publish manuscripts and physical print masters stored across 3 off-site warehouses, and coordinated contractual manuscript return to various estates, library collections, etc. Successfully published 1,000+ digitized perusal scores ● Maintained relationships with and administered contracts for signed composers, orchestras, and print distributors● Performed in-house, engraving, copying, copyediting, proofreading, material revisions, printing, and binding

● Managed facilities upkeep and inventory control for a high-volume movie theater● Supervised a staff of 60+ employees● Oversaw box office, concessions, floor, shipping & receiving, and theater cleaning operations● Coordinated projection schedule, and performed troubleshooting of digital projectors and cash registers● Maintained positive customer relations and administered customer service as needed● Enforced risk management policies and coordinated necessary actions for emergency situations● Implemented cash management policies and accounted for all cash receipts at the close of business

● Box office and concessions sales and cleaning● Cleaning of theaters● Stock reception and rotation● Maintained positive customer relations

● Performed in-house revisions, engraving, copying, copyediting, proofreading, printing, and binding as needed● Furthered digital archiving initiative and creation of new print masters