AeroLeads people directory · profile
Stephen Graham Email & Phone Number
Customer Success Advisor
at
OCX Cognition
1 work email found
@arbonne.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Customer Success Advisor
Location
Palos Verdes Peninsula, California, United States
Who is Stephen Graham? Overview
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Quick answer
Stephen Graham is listed as Customer Success Advisor at OCX Cognition, based in Palos Verdes Peninsula, California, United States. AeroLeads shows a work email signal at arbonne.com and a matched LinkedIn profile for Stephen Graham.
Stephen Graham previously worked as Professional Development at Self-Managed and Sr. Manager, Customer Insights and VoC at Arbonne. Stephen Graham holds Master Of Arts, Marketing/Psychology from California State University-San Bernardino.
Company email context
Email format at OCX Cognition
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{first}{last}@arbonne.com
86% confidence
AeroLeads found 1 current-domain work email signal for Stephen Graham. Compare company email patterns before reaching out.
Profile bio
About Stephen Graham
I'm an inventive and passionate Customer Experience (CX) and Voice of Customer (VoC) expert with a proven track record in collaborating with Fortune 500 executive business leaders to design and execute customer-focused culture change. I've developed high-value strategies that have improved client retention, fostered growth and delivered measurable business results.Here are my specialties:Net Promoter Score (NPS) • Customer Satisfaction and Loyalty • Results Analysis and Action Planning • Net Promoter/Client Loyalty Program Design • Strategic Account Management • Social Media • Customer Retention Strategy • Client Retention • Multivariate Statistical Analytics • Customer Experience • Customer Advocacy Strategies • Voice of Customer • Journey Mapping
Current workplace
Stephen Graham's current company
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7 roles
Stephen Graham work experience
A career timeline built from the work history available for this profile.
Professional Development
Current
Self-Managed
- Took pandemic-induced career reassessment and invested in professional development, including experience with Generative AI and continued professional development in DEI and Net Promoter Score (NPS) best practices, while caring for ill parent.- Led various consumer research projects and data analyses as a freelance contractor, primarily in the automotive.
Jan 2023 - Present
Sr. Manager, Customer Insights And Voc
Led customer insights, eCommerce analytics, Voice of Customer and NPS programs to help create world-class experiences and drive revenue and lifetime value.- Deployed multi-touchpoint listening post to deliver real-time customer feedback into product and service operations.- Delivered continuous insights to the eCommerce team, blending CX feedback and.
Jan 2021 - Dec 2022
Principle, Customer Experience
I headed up the Customer Experience transformation journey for Norton and LifeLock brands focusing on 3 main objectives: improve retention rates, increase acquisition of new customers, and help create a customer-centric culture. - Created a high-scale NPS program using the Medallia platform, with 30+ listening posts, 700 users, and role-based insights and.
Nov 2016 - Sep 2020
Principal
Voice Of Customer Consultant
Experian Consumer Services 3/2015 – 9/2016Drove Voice of the Customer (VoC) implementation.- Designed/implemented the NPS program, including journey mapping, data collection methodology, survey design, reporting and analysis strategies, closed loop processes and action planning.- Drove all implementation activities for Medallia, a class-leading CX.
Jan 2015 - Sep 2016
Director, Customer Feedback And Response
Drove corrective action programs at the LOB level using Oracle’s Top Ten methodology- Identified root causes using multiple customer feedback resources.- Partnered with senior leadership to align operational initiatives relative to business impact.- Integrated social media research with traditional customer feedback to optimize business intelligence for.
Mar 2013 - Oct 2014
Senior Customer Success Manager
Satmetrix Systems, Foster City, California 2005-Present- Developed high-value Net Promoter programs for Fortune 500 companies that drove superior financial results. Key accounts include CenturyLink, Experian, HP, IBM, Intuit, McKesson, Oracle, Price Waterhouse Coopers, and Symantec.- Provided guidance to senior-level executives regarding key business.
Jan 2006 - Oct 2012
2 education records
Stephen Graham education
Master Of Arts, Marketing/Psychology
California State University-San Bernardino
Bachelor, Marketing
Texas Tech University
FAQ
Frequently asked questions about Stephen Graham
Quick answers generated from the profile data available on this page.
What company does Stephen Graham work for?
Stephen Graham works for OCX Cognition.
What is Stephen Graham's role at OCX Cognition?
Stephen Graham is listed as Customer Success Advisor at OCX Cognition.
What is Stephen Graham's email address?
AeroLeads has found 1 work email signal at @arbonne.com for Stephen Graham at OCX Cognition.
Where is Stephen Graham based?
Stephen Graham is based in Palos Verdes Peninsula, California, United States while working with OCX Cognition.
What companies has Stephen Graham worked for?
Stephen Graham has worked for Ocx Cognition, Self-Managed, Arbonne, Nortonlifelock, and Voice Of Customer Consultant.
How can I contact Stephen Graham?
You can use AeroLeads to view verified contact signals for Stephen Graham at OCX Cognition, including work email, phone, and LinkedIn data when available.
What schools did Stephen Graham attend?
Stephen Graham holds Master Of Arts, Marketing/Psychology from California State University-San Bernardino.
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