Stephen Walker Email & Phone Number

• Developed and maintained technical documentation, including user manuals, operation guides, and troubleshooting procedures for a diverse range of government systems and software applications.• Collaborated with subject matter experts to gather and validate technical information, ensuring accuracy and clarity of documentation.• Conducted thorough research and analysis to understand complex technical concepts and translate them into user-friendly language.• Utilized content management systems• Worked closely with cross-functional teams, including developers, engineers, and designers, to ensure consistency and accuracy of technical content.• Reviewed and edited technical documents for grammar, style, and adherence to established guidelines.• Wrote scripts for training videos and webinars. Implemented training curriculum for CSRs with instructional design methodologies to ensure facilitation of information for intended audiences

Houston, Texas, United States

• Coached and mentored staff whose specific duties include performing intakes, assessments, and counseling on an individual basis, as well as screening and identifying challenges that limit, or prevent clients from reaching self-sufficiency through gainful employment.• Created vacancy announcements; helped with pre-screening and resumes; facilitated the interview process for qualified candidates.• Coordinated all NEO (New Hire Orientation) classes bi-weekly consisting of 15-30 new hires.• Ensured quality control and processing of employment actions into HRIS system also identifying systematical errors that needed to be solved.• Trained staff to assist customers break huge obstacles into smaller and more manageable steps, setting short-term financial and career-oriented goals, and reviewing progress toward those goals.• Reviewed pre-employment paperwork of prospective employees, including motor vehicle reports, reference and background checks, pre-employment physicals and drug screens and notify divisions for clearance. • Prepared and maintains employee handbooks, policies and technical manuals. • Established and maintained communication with schools, associations, employment agencies, and advertising resources. This included organizations related to minorities, veterans and disabled individuals.• Updated management guidelines by preparing, updating, and recommending human resource policies and procedures.

Houston, Texas, United States

• Wrote correspondence for distribution to all levels of personnel in assisting Managers with their day-to-day project management activities.• Reported writing in support of general project management and administrative activity.• Created, updated and distributed SOPs, manuals, and notices.• Standardized technical writing guidelines for written messaging related to incidents for partners and business leads.• Identify issues to ensure the success of the project and executed solutions for any issues that arise.• Develop documentation for specific site rules, check-in procedures, necessary equipment/tools, work hours, and other project activities.

Bachelor Of Business Administration - Bba, Accounting And Business/Management

Associate Of Science - As

Education record