Stephen Wallace Email & Phone Number

Management and governance of SOW's across various functions within our global partners. Strategic planning, Partner management, workflow optimization, resource allocation, performance monitoring, continuous improvement, cross-functional collaboration, and SOW compliance governance to effectively manage and optimize digital operations within our business partnerships.

Virtual

Wayfair is the worlds leading online destination for all things home and and are growing an an enormous rate. The Virtual Work from home area of the business is expanding massively in Ireland and now most recently also within the UK. Wayfair set the standard when it comes to providing the nest in Industry customer Service and after Sales Service for our customers. Wayfair offer a new easy and exciting way forward for the way people shop for their homes – from an amazing array of products to efficient and fast delivery.

Southwest

Waterloo Road, Dublin

• Business to Business advertising sales• First Sales Representative in the Company to ever exceed €100K in Region New Business Sales • Exceeded total Sales target each year. • Management of existing accounts and development of new business in the region.• Account Management/Customer Service• Credit Control

South Bank, Crosses Green, Cork

• Business to Business selling to agree the Initial client contract was agreed and signed.• Through a trusted and loyal client base I would identify the best candidates and recruit for executive and management roles for multinational and SME’s. Typically salary grades would start in the €70k region and upwards.• Account Management/Customer Service• Credit Control

South Bank, Crosses Green, Cork

• Business to Business selling to agree the Initial client contract was agreed and signed.• Gave my clients and candidates an edge over others through innovative approaches to recruitment. • Offered selective and targeted advertising; along with a personalised service to candidates and clients, assisting in career analysis and guidance making sure it was a correct fit for both parties. Clients included Siemens, Black & Decker, RCI, and many more. • Account Management• Credit Control

Shannon Free Zone, Shannon, Co.Clare

• Led and managed a project that involved the migration and implementation of the Irish Debt Portfolio from GE offices in Leeds, UK to our Irish Collections Call Centre in Shannon. Clients included The Arcadia Group (Debenhams, Next etc.), Harrods, and House of Fraser. • Oversaw the migration of the debt portfolio and ensuring collection of store card credit debt in a timely manner. • Interviewed suitable candidates and assisted in training of successful candidates in line with financial regulations and company policies. • Manage, Support, Coach, and motivate a team of collection team leaders and agents to meet and exceed collection targets• Worked to strict targets and managed, motivated and encouraged a team of collection agents to improve their individual performance and help to reach these targets.

Shannon Free Zone, Shannon, Co. Clare

• Manage, Support, Coached and motivated a team of collection agents to meet and exceed collection targets. • Engaged with irate customers when the agent was unable to resolve an issue. • Dealt with issues with team members in weekly 1-1 meetings and implemented procedures to resolve them. • Worked to strict targets and managed, motivated and encouraged a team of collection agents to improve their individual performance and help to reach these targets.

Killorglin, Co. Kerry

• Taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.• Responsibility for the sign off and issue of departmental cheque payments and documentation within the Tax Free Shopping Department prior to being issued by Customer Service Agents in the department.