• Serve as a point of contact for end-users seeking support via phone, email, and/or chat channels.• Work in the queue, following up with customers directly.• Working incidents to conclusion.• Develop and create documentation best suited to an ITIL framework to help support our FCR focus.• Taking inbound phone calls, chat messages, and emails• Evolve to participating in coaching other team members on their calls and cases.• Working with people who need resolution for their issues.• Solving issues immediately through best practice approach• Remote access into the end-user computer for troubleshooting issues either the medical client, ISP, real estate clients, etc.• Grant user access to files, permission modification, and adding end users to the company groups.• Proficient in assisting end-users with their outlook issues. • Resetting end-user password through Active Directory.• Experienced in using Epic, Agility, Citrix Workspace, Revio, Meraki, Appriver, N-Able, Quick Assist, Cisco AnyConnect, and Azure VPN• Utilizing PowerShell for account synchronization.• Add, delete, and modify customers' information using Office 365/Exchange• Updating the GPO based on the company standards.• Proficient in window troubleshooting.• Assisting the end–user with accessing their company VPN through XML file.

• Maintaining and administering computer networks and related computing environments including system software, application software, hardware, and configurations.• Configuring and troubleshooting VOIP installations.• Performing disaster recovery operations and data backups.• Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.• Maintaining, configuring, and monitoring EDR protection software.• Conferring with network users about solving existing system problems.• Monitoring the performance and capacity of computer systems and performing regular checks on network hardware and software.• Responding to network alerts and hardware malfunctions.• Diagnosing and troubleshooting network errors.• Tracking and documenting issues and resolutions in our proprietary ticketing system.• Coordinating computer network access and use for end users.• Add, delete, modify customers information using office 365/Exchange.• New user account setup through Active Directory (AD).

• Maintains law and order and protects life and property.• Receives and responds to dispatch calls; investigates and takes appropriate action on assigned calls.• Conducts security checks of businesses, parks, public buildings, industrial areas, and residences.• Maintains traffic control through observation and the use of speed detection devices.• Issues citations and/or makes arrests for violations of laws and ordinances; prepares incident reports.• Attends and testifies in court on cases investigated or reports written.• Responds to natural and man-made disasters.• Assists with crowd control and security assignments at various public gatherings or incident scenes.• Reports hazardous conditions on public roadways and bridges, conducts surveillance.• Aids the public as needed. Provides information and guidance regarding victim’s rights.• Conducts and prepares investigations of vehicle accidents.• Assesses victims, rendering aid to the injured prior to emergency medical services arrival.• Requests assistance of other agencies, including fire, emergency medical and tow services.• Directs traffic at scene; prepares accident reports.• Processes arrested persons following established procedures, renders aid to other law enforcement personnel.• Attends/participates in roll call, including inspection and training; participates in training programs to improve knowledge and skills.• Performs specialized short- or long-term assignments including administrative, technical, and investigative duties as required.• Works with public, civic organizations, etc. in conducting community activities.

• Emphasized organizational process optimization in customer service relations, marketing, sales, and group training.• Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs, and resources• Achieved 95% customer retention with a focus on building relationships with customer base• Performed employee recruitment, training and facilitated onboarding process to ensure positive transitioning to the company to improve turnover.• Conducted employee recruitment, training, performance evaluation, promotion, and termination activities.• Served as single point of contact for all customer complaints and inquiries to efficiently streamline and implement solutions.• Maintained a fleet of 10-15 fleets of U-Haul truck and an employee of 3 members.• Managed administrative, logistical, human resources, and accounting services to support company operations.• Determined areas of improvements for cost control and initiated changes.• Reviewed and interpreted financial and operational reporting, including store visits and audit results while maintaining the daily of the store.• Protected company assets and minimized loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention.• Conducts weekly inspections on the inventories and trucks to keep track of accountability and cleanliness.

• Patrolled assigned district(s) within the corporate limits to deter illegal activities; protected and preserved the safety and security of individuals, buildings, neighborhoods, and district(s).• Appeared in municipal, county, and district courts to offer credible testimony relative to the investigation and charging of individuals with criminal and non-criminal offenses.• Prepared a variety of routine and non-routine reports and records necessary information for the reporting of daily activities, reporting of specific criminal and non-criminal incidents.• Secured and protected crime scenes by establishing boundaries, detaining victims, suspects and witnesses, locating and identifying evidence and briefing investigators upon their arrival.• Gathered preliminary investigation information as a first responder to crime scenes; participated in multi-jurisdictional intelligence gathering and suppression operations.• Coordinated with outside law enforcement jurisdictions and agencies necessary for the continuing investigation of cases, suspects, and/or to gather criminal intelligence data.• Communicated with court officials, social workers, and agencies, etc., in the filing of charges, the deferral of sentencing, the placement of juveniles in alternatives, the Children’s Code.

• Improved overall security by conducting regular patrols and monitoring surveillance systems.• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.• Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.

• Enhanced team efficiency by developing and implementing effective mortar training programs.• Increased mission success rate by conducting thorough pre-mission planning and threat assessments.• Improved unit readiness by maintaining and repairing mortar systems and associated equipment.