Stephen Webster Email & Phone Number

Nottingham

Application Support Portfolio Lead, co-ordinating a team providing 2nd and 3rd line support for live Application services related to industry data flow processing and validation, exception management, settlements, customer billing and credit management processing:• Acting as a primary interface between Infosys and senior E.ON UK stakeholders• Management of production Incidents - ensuring SLA adherence and appropriate categorisation of risk• Co-ordination of incident fixes -… Show more Application Support Portfolio Lead, co-ordinating a team providing 2nd and 3rd line support for live Application services related to industry data flow processing and validation, exception management, settlements, customer billing and credit management processing:• Acting as a primary interface between Infosys and senior E.ON UK stakeholders• Management of production Incidents - ensuring SLA adherence and appropriate categorisation of risk• Co-ordination of incident fixes - managing relationship between various IT teams across multi-service organisations• Advocate of Continuous Service Improvement to reduce manual IT effort and improve products and applications for customer• Acting as SCRUM Master to enable delivery of application enhancements• Creation and maintenance of JIRA projects to manage and track workflow• Mentoring and coaching members of Application Support team• Co-ordination with various product teams to ensure releases and changes do not impact live service• Consultation on industry changes and impacts on systems, processes and products Show less

Nottingham, United Kingdom

Acting as a primary interface with senior E.ON stakeholders and E.ON IT teams to deliver value-adding IT and business process changes:• Delivering value-adding IT and business process changes• Undertaking business analysis of IT systems and business processes• Comprehensively risk assess, categorise and manage IT system and process changes• Owning and managing root cause analysis and requirements analysis of issues• Running structured engagement with all levels of the… Show more Acting as a primary interface with senior E.ON stakeholders and E.ON IT teams to deliver value-adding IT and business process changes:• Delivering value-adding IT and business process changes• Undertaking business analysis of IT systems and business processes• Comprehensively risk assess, categorise and manage IT system and process changes• Owning and managing root cause analysis and requirements analysis of issues• Running structured engagement with all levels of the business• Requirements elicitation using a variety of methods including workshop facilitation• Formulating and defining scope of complex system changes based on end-user or strategic requirements• Management of relationships with third party software providers• Managing stakeholder engagement at all levels• Identifying tactical and strategic opportunities to improve systems and business processes – including automation opportunities• Data and Business process modelling and mapping• Development of exception management/clearance strategies• Developing and leading adhoc projects and initiatives including large-scale Strategic Analysis• Mentoring Business Analysts Show less

Nottingham, United Kingdom

Ensuring E.ON IT UK provided a reliable and effective IT service to E.ON UK:• Business analysis of processes and systems including data and process modelling• Identifying tactical and strategic opportunities to improve systems• Owning and managing root cause analysis and requirements analysis to fix and enhance Applications used by E.ON UK• Collation of business requirements and translating these into technical specifications• Formulating and defining scope of complex… Show more Ensuring E.ON IT UK provided a reliable and effective IT service to E.ON UK:• Business analysis of processes and systems including data and process modelling• Identifying tactical and strategic opportunities to improve systems• Owning and managing root cause analysis and requirements analysis to fix and enhance Applications used by E.ON UK• Collation of business requirements and translating these into technical specifications• Formulating and defining scope of complex system changes based on end-user or strategic requirements• Solution development• Managing stakeholder engagement at all levels though solution estimation/development and acting as an escalation point of contact during delivery• Comprehensively risk assess and manage system issues and changes• Responsibility for quality assurance and benefits realisation• Working to improve and enhance Service Management processes, being accountable for effectiveness and on-going quality of them Show less

Nottingham

Ensuring E.ON UK’s settlement performance was as accurate as possible:• Undertaking analysis of E.ON's gas and electricity settlement performance• Metering Data Management• SQL data interrogation/analysis• Business Process Improvement• Report Writing

Business Analysis Diploma, Pass

Activities and Societies: Business Analysis Practice Requirements Engineering Certifcate in Business Analysis Modelling Business Processes

Bachelor Of Arts - Ba (Hons), History, 2:1

History, English Language & Communication Studies - A Levels (A Grade Passes)

1 A*, 5 A, 2 B And 1 C Grade Passes (Including Maths, English And Double Science)