Stephen Whyman Email & Phone Number

Warrington, England, WA5

Manchester, England, United Kingdom

Technical Support Engineer, Client site based (United Utilities, Warrington)

Warrington

Leeds, United Kingdom & North West Field

• Managing all IT Service Deleivery elements for a large portfolio of Clients across multliple sectors. Technology included, but not limited to... Telephony, Desktop, Citrix/Server, Applications and Webo Managed.

Leeds, United Kingdom

• Supported Project team in migrating several legacy Telephony platforms and users from old world to new world technology ensuring that each transition was seemless to the end user
• Led BAU Support team to keep alive the old “aging” Nortel platforms ensuring that processes were up to date and carried outo Prioritised project tasks to ensure that complex tasks were given due time and diligenceo.

Warrington, United Kingdom

• First step toward a possible career shift toward a more formal Project Management role, I worked as Project Controller on what was descibed as the UK’s largest Windows 8.1 Roll-Out (8,000 devices)o Organised Workshops.

North West

• Headed up a telephony project due to business downsizing - Working with my Public and Private sector clients to transition all elements of the contact centre and outsourced client portfolios away from the current.

• Managed the operational transition & go-live of CS1000 with Symposium 6.0/CCMA, ensuring that project deliverables were met in line with client expectations. Mapped many new processes, bringing day to day activities in.

• Project managed the telephony transition, growth and migration of a 900 seat contact centre (Bolton) to a new greenfield 1100 seat location, led on all activities relating to Telephony infrastructure including.
• Project Managed the transition of three large contact centres (Rayleigh, Bedford & Bolton) from Nortel to Aspect, again leading on all activities relating to telephony infrastructure and call routing / reporting.

• Working for the UK telephony manager I was accountable for the telephony infrastructure and telephony staff at several large contact centres, systems included Siemens ISDX, BT Meridian, Aspect Call Centre and minor.
• Delivered Project migrating two 300 seat Meridian Option 81C (Warrington & Preston) and ancillaries within an established site. This involved fully understanding several complex business processes to ensure that the.
• Managed decommission of Lucent and transfer of work to existing contact centres.
• Assisted in upgrade of several contact centres from Meridian to Succession.
• Managed transition of intelligent network (IN) IVR services between suppliers, circa 400 08xx numbers and over 20 dtmf IVR’s.During this period I was the relationship manager for many key stakeholders within the.

Hnc, Business & Finance

HNC Business and Finance

Education record

9 x GCSE