Stephen Wilkinson Email & Phone Number

Responsible for property allocations and tenancy management for housing stock in the Chester-Le-Street locality.

County Durham, England, United Kingdom

Managing the Homestay Floating Support Team. Providing line management, advice and guidance to colleagues to support vulnerable customers across County Durham offering Housing related support to manage and sustain tenancies & avoid homelessness. Overseeing a service budget, responsible for recruitment, managing staff & overall performance and disciplinary processes.

Gosforth, England, United Kingdom

Working as a subject matter expert / Business Knowledge Lead representing Operations in preparation for an organisational wide Housing system upgrade. (Open Housing, Capita Systems). This involved reaching out to all areas of the business, liaising with colleagues to gather requirements, map “as is” and “to be” processes, feedback to the project management team by linking in with Business Analysts, data colleagues, IS ERP Analysts, Testing teams, Learning and Development departments to support the roll out of system training demos for the business teams is preparation for go-live.

Durham, England, United Kingdom

Managing Durham and Chester-Le-Street Homestay support service, Lanchester Road Psychiatric Hospital Discharge Service & County Durham Gateway. Providing support to vulnerable customers across County Durham in threat of homelessness or financial hardship. My duties were to line manage a team of staff, providing 1 to 1 support, managing performance, attendance, recruitment and overall budget management.

Consett, England, United Kingdom

Overseeing a caseload of customers and support workers to assess customers individual circumstances following initial referral for support. Devising bespoke person centred support plans to empower customers to achieve their goals and aspirations, completing thorough safety risk management plans and jointly working with numerous external organisations relevant to customers support needs to achieve successful outcomes

Consett, England, United Kingdom

Supporting vulnerable Young People in Towers House, Derwentside Accommodation Support Service to achieve their goals and aspirations whilst a resident in short term supported housing.

Ncfe Nvq Level 5 In Business Management And Leadership, Nvq Level 5

Higher Level Business Management Apprenticeship, L5

Pearson Btec Level 5 Diploma In Business Management And Leadership, Btec Level 5 Diploma

Housing Studies, Nvq Level 3

Business Improvement Techniques, Nvq Level 2

Vehicle Mechanical And Electronics Engineering, Nvq Level 2