Stephen Wilson Email & Phone Number

London, Gb

London, England, United Kingdom

Leading our Strategic Customer Success, Technical Customer Success and Renewals Manager functions across EMEA & US, consisting of 11 team members and an overall target of over $50mEnsuring our Strategic Customer Success team understand the challenges and opportunities of our clients, develop strategies for engaging and delivering value to our top tier clients every day.Building our Renewals Manager team from the ground up with a target of >$5m, driving processes and ensuring we are set up for success. Ensuring these accounts continue to see the value in our offerings and deliver on targets for our overall business.

London, England, United Kingdom

Leading the Global Strategic Customer Success and Renewal Management function across Europe, USA & Japan. Managing an international team of 5, ensuring we deliver demonstrable growth and development across all team members. Advising on account engagement strategies and ensuring we are offering a trusted partnership to our largest Pharmaceutical, Investment Banking and Consultancy clients.Building our Renewals Management pathway and ensuring this is set up to succeed while managing a multi-million dollar target.Ensuring a value-driven approach to customers, working with a selection of our largest accounts across the EMEA region. Facilitating and delivering onboarding as well as driving growth and uptake across our customers. Becoming the voice-of-the-customer internally and providing feedback to all departments across the organisation.

London, England, United Kingdom

Leading and growing the UK Customer Success team (managing 3 team members) and developing their knowledge to ensure consistent deliverables and outcomes for all clients. Leading customers through the digital transformation project and deliver clear and concise recommendations and ongoing partnerships to enable all clients to reach their specific objectives.

London, Greater London, United Kingdom

Managing client relationships with all financial and large enterprise pharma clients. Pro-actively ensuring that our clients are finding value with the platform and ensuring we help deliver on their end goals. Seeking up-sell and cross-sell opportunities within client base as well as fostering mutually beneficial relationships.Developing internal strategies that ensure the Client Success team are aligned, focused and responsible for the successes of our clients. These initiatives include our Lead Client Success development, large key account management strategies and developing external materials for financial users to utilise.Mentoring junior members of the team to allow them to quickly develop the knowledge of the Evaluate data-sets and deliver industry leading service. This includes full 90 day induction and ongoing support with client questions as well as feedback to wider group.

London, United Kingdom

Managing all European Financial and Consultancy sector clients.Building and developing long-term relationships between Evaluate and its Financial Services and Consultancy clients. Providing support and training throughout Europe, whilst also looking for areas to expand and grow within these industries.Successfully managing the pre-sales phase from prospect to client and teaching customers how to better interrogate, understand and utilise the data found within the Evaluate products. Ensuring customers are better equipped to tackle decisions within the pharmaceutical and healthcare industry.

London, United Kingdom

After acquiring Moreover Technologies. My main goal was to ensure seamless transition from prospect to customer and securing long-term customer satisfaction. I managed the support to our tier 1 clients, as well as delivering pre-sales and consultative support to our larger Legal and Commercial prospects. My other key responsibilities included:- Training clients and prospects- Demonstrating LexisNexis products to prospects- Supporting sales staff- Delivering high level technical support and troubleshooting- First line of customer support

London, United Kingdom

- Delivering Pre-sales and Post-sales support- First level support for 70+ clients- Supporting prospecting efforts- Training new users on Moreover products

- Creation and management of news sources- Delivering news content - Maintaining harvested news and making sure all news content is up-to-date and correct- carry-out client requests

- Worked inside the client development team, allowing me to gain a huge amount of exposure to the industry as well as the clients and the people in the organization.- Built change calendars - Trusted with the formation of an internal deck illustrating a $30million acquisition that I was able to view from start to finish. - Put together an analytical study of a client’s portfolio demonstrating their revenue loss through inactive accounts, as well as conducting research into where their customers were likely to be using their cards, this has the capacity to save clients £100,000. - Trusted to meet with key clients and external vendors.