Stephen Wilson Email & Phone Number

London, GB

London, England, United Kingdom

Leading our Strategic Customer Success, Technical Customer Success and Renewals Manager functions across EMEA & US, consisting of 11 team members and an overall target of over $50mEnsuring our Strategic Customer Success team understand the challenges and opportunities of our clients, develop strategies for engaging and delivering value to our top tier.

London, England, United Kingdom

Leading the Global Strategic Customer Success and Renewal Management function across Europe, USA & Japan. Managing an international team of 5, ensuring we deliver demonstrable growth and development across all team members. Advising on account engagement strategies and ensuring we are offering a trusted partnership to our largest Pharmaceutical, Investment.

London, England, United Kingdom

Leading and growing the UK Customer Success team (managing 3 team members) and developing their knowledge to ensure consistent deliverables and outcomes for all clients. Leading customers through the digital transformation project and deliver clear and concise recommendations and ongoing partnerships to enable all clients to reach their specific objectives.

London, Greater London, United Kingdom

Managing client relationships with all financial and large enterprise pharma clients. Pro-actively ensuring that our clients are finding value with the platform and ensuring we help deliver on their end goals. Seeking up-sell and cross-sell opportunities within client base as well as fostering mutually beneficial relationships.Developing internal.

London, United Kingdom

Managing all European Financial and Consultancy sector clients.Building and developing long-term relationships between Evaluate and its Financial Services and Consultancy clients. Providing support and training throughout Europe, whilst also looking for areas to expand and grow within these industries.Successfully managing the pre-sales phase from prospect.

London, United Kingdom

After acquiring Moreover Technologies. My main goal was to ensure seamless transition from prospect to customer and securing long-term customer satisfaction. I managed the support to our tier 1 clients, as well as delivering pre-sales and consultative support to our larger Legal and Commercial prospects. My other key responsibilities included:- Training.

London, United Kingdom

- Delivering Pre-sales and Post-sales support- First level support for 70+ clients- Supporting prospecting efforts- Training new users on Moreover products

- Creation and management of news sources- Delivering news content - Maintaining harvested news and making sure all news content is up-to-date and correct- carry-out client requests

- Worked inside the client development team, allowing me to gain a huge amount of exposure to the industry as well as the clients and the people in the organization.- Built change calendars - Trusted with the formation of an internal deck illustrating a $30million acquisition that I was able to view from start to finish. - Put together an analytical study.