Stephen Wolf Email & Phone Number

Melbourne, Florida Area

Lead Systems Administrator for Department of Veteran's Affairs HPS Program.

Melbourne, Florida Area

o Manages helpdesk operations supporting the FAA’s Weather and Radar Processor (WARP and Operational and Supportability Information System (OASIS). The helpdesk also provides support to programs such as Symphony and Harris Weather Data Services (HWDS) that are on the Harris Trusted Enterprise Network  Responsible for providing 15x7 real time monitoring and after hour on call support for 21 Air Traffic Control Centers, the Air Traffic Control System Command Center, the William J Hughes… Show more o Manages helpdesk operations supporting the FAA’s Weather and Radar Processor (WARP and Operational and Supportability Information System (OASIS). The helpdesk also provides support to programs such as Symphony and Harris Weather Data Services (HWDS) that are on the Harris Trusted Enterprise Network  Responsible for providing 15x7 real time monitoring and after hour on call support for 21 Air Traffic Control Centers, the Air Traffic Control System Command Center, the William J Hughes Technical Center, 3 Central Radar Approach Control Centers, 3 Terminal Radar Approach Control Centers, the Alaska Flight Service Automation Office, and 17 Air Flight Service Stationso Manages an annual budget over a million dollars and is directly in charge of a staff up to 18 engineers supporting multi-operation service support desko Responsible for staffing reports, monthly CDRLs, service and performance metrics reporting, and overseeing and scheduling maintenance releases and activities o Conducts weekly, internal status meetings with engineering staff to discuss field issues, train, and internal improvemento Directly interfaces with internal program management and customer program management to report metrics and critical operational impacting issues and provide operational experience in design, development, and integration discussionso Designs Concept of Operations (CONOPS) and uses business process reengineering to streamline any current processes to meet customer requirements o Provides cost and staffing estimates to proposal groups for continued business opportunitieso Provides technical expertise to operations focused engineering team and liaisons between functional groups for PTR identification, troubleshooting, and resolutiono Critical member of WMSSII Phase 2 deployment focusing on field team support and issue management Show less

Melbourne, Florida Area

• Vice WSOC Operations Leado Developed business process flows for helpdesk operationso Liaison between development groups to ensure helpdesk issues were worked correctly and helped identify and resolve issues during development processo Reported directly to both internal and customer PMO in lieu of Ops Managero Central point of contact for WSOC and other functional organizations within the various supported programs• Lead Systems Administrator for WSOCo Provided Tier 2… Show more • Vice WSOC Operations Leado Developed business process flows for helpdesk operationso Liaison between development groups to ensure helpdesk issues were worked correctly and helped identify and resolve issues during development processo Reported directly to both internal and customer PMO in lieu of Ops Managero Central point of contact for WSOC and other functional organizations within the various supported programs• Lead Systems Administrator for WSOCo Provided Tier 2 escalation level supporto Designed training material and documentation for helpdesk personnelo Supported SI&T group during ECP02 Phase 2 development Built systems Installed software Tested legacy software applying operational experience Provided expertise with problem solving and integration effortso Lead operations installer Headed teams or personally installed multiple SSMs and STRs and coordinate T&M on fielded systemso Lead trainer for current and new WSOC personnel Designed training material, documentation, and procedures for helpdesk personnel Show less

Melbourne, Florida Area

• Task leadero In charge of day to day operations of up to 18 engineers and techso Deployed to Chicago as field team lead to rebuild and test entire WARP system after ZAU ARTCC fire and assist restoring weather data services to the siteo Created schedules, task lists, and procedures for system installation, deployment efforts, operational troubleshooting, and system failure recoveryo WARP and WMSSII weather systems subject matter experto Solo deployed and installed WTR2.1 in… Show more • Task leadero In charge of day to day operations of up to 18 engineers and techso Deployed to Chicago as field team lead to rebuild and test entire WARP system after ZAU ARTCC fire and assist restoring weather data services to the siteo Created schedules, task lists, and procedures for system installation, deployment efforts, operational troubleshooting, and system failure recoveryo WARP and WMSSII weather systems subject matter experto Solo deployed and installed WTR2.1 in the field affecting over 300 systemso Provided critical support to WMSSII ECP02 Phase 1 field teams and provided issue managemento Provided critical support to WARP ECP02 field teams and provided issue management Remapped ZMA MDS metadevices to allow Reap installation, saving the installation effort• Helpdesk Engineero Trained and worked directly with SI&T group, to build and test fielded systems for major deployment effortso Deployed (solo/team) to customer locations to recover, install, repair, and maintain systemso Designed bash scripts to automate installation, maintenance, and data flow failover activitieso Maintained UNIX (Solaris 5, 7, 9, and 10), metadevice, and basic Oracleo Supported SUN server and workstation equipment and hardwareo Provided on call after hour support for critical system outageso Maintained Windows OS (XP/7), hardware, and Cisco networkso Basic KU band satellite equipment maintained (Harris Weather Data Services)o Supported, built, and tested Red Hat Linux virtualized servers Show less

• Customer Service Representativeo Interfaced with customers to determine technical service requirementso Sold needed technologies for customers in needo Provided experience and advice to technologically impaired individualso Trained customers to use products• Work Bench Techniciano Troubleshot and repaired Windows based PCs and laptopso Performed Virus and Spyware cleanupo Provided over the phone tech support to customers in needo Determined whether returned… Show more • Customer Service Representativeo Interfaced with customers to determine technical service requirementso Sold needed technologies for customers in needo Provided experience and advice to technologically impaired individualso Trained customers to use products• Work Bench Techniciano Troubleshot and repaired Windows based PCs and laptopso Performed Virus and Spyware cleanupo Provided over the phone tech support to customers in needo Determined whether returned product was defective and in need of repair Show less

• IT Techniciano Repaired and maintained Windows based PCs, laptops, and serverso Maintained Fedora Linux servero Maintained Exchange server and Windows Active Directoryo Designed Tejas Lighting websiteo Designed and Administrated communication boards for communications between Spectrum US office and Republic of China office and factorieso Remotely consulted for various technology implementations • Network Admino Maintained network of US officeo Assisted in… Show more • IT Techniciano Repaired and maintained Windows based PCs, laptops, and serverso Maintained Fedora Linux servero Maintained Exchange server and Windows Active Directoryo Designed Tejas Lighting websiteo Designed and Administrated communication boards for communications between Spectrum US office and Republic of China office and factorieso Remotely consulted for various technology implementations • Network Admino Maintained network of US officeo Assisted in installing line of site wireless antennas Show less

Boerne, Texas

• IT Techniciano Repaired and Maintained Windows based PCs, laptops and serverso Managed inventory on individual PC specso Assisted in database preparation for Spectrum productso Created reports directly used in accounting between Spectrum and Home Depot

Bachelor'S Degree, Computer And Information Sciences, General

Associate Of Science (A.S.), Computer Information Systems