Hawthorne at the District

Policy and procedure delivery and implementationSales, revenue management and operational instructorManagement software and remote deposit administrator and instructorProvided internal customer support to over 350 employeesManaged online and instructor led training seminars for multifamily community operatorsCreated manuals and instructions for all multifamily operations Built and maintained relationships with over 68 multifamily communities in effort to ensure standard national proceduresTraining territory covered 25 cities in 9 different US statesUtilized relationships to maintain inter-departmental operationsResponsible for the implementation and roll-out of new management software, remote deposit hardware/software, revenue management software, online learning management system, and website integration into the management software.Designed streamlined due diligence materials and provided on-site support during due diligence and day-of-closing on multifamily acquisitionsConducted and successfully implemented marketing plans for sub-markets and individual multifamily communities.Community sales and management experience

Assisted with Marketing Plans, Internal Customer Support, Sales Techniques, Introduction to Management Software.