London Cremation Company PLC1998 - 2023Managing Director since 2015Location LondonAccomplishments as Managing Director:Strategic Transformation and Change Management:- Promoted to Managing Director after accomplishments as Assistant Accountant and then as General Manager- Introduced radical changes to Marketing adapting to digital media- Led the company through employee engagement and innovation- Researched and adopted world class standards of practice and cutting-edge industry technology- Established a people-centred approach as part of company culture- Increased number of operational sites from 3 to 6, implementing green Workspace Design principles across all locations- Restructured the Head Office, a Grade 2 listed property in a conservation area- Piloted a work-in-progress strategy to improve service delivery, embedding a continual improvement mindset and employee engagement- Represented the Company and sector throughout a Competition and Markets Authority investigation into sectoral ethics- Led the company through the COVID-19 pandemicEnvironmental and Workspace Innovation- Designed and implemented a comprehensive green agenda for the business/sector, collaborated with The Carbon Trust- Ensured compliance with the EPA 1990, partnered with the Environment Agency in Emissions Management- Adopted green principles around cemetery and memorial areas- Founder member of national Metal Re-cycling Scheme- Designed Workplace Sustainability Action PlanPeople Management- Championed DEI, formalised and modelled a safe and inclusive atmosphere for staff and clients- Introduced first class HR Management and recruited Head Office talent forming a cohesive leadership team- Improved Shareholder engagement- Refreshed and re-energised Client Relationship Management throughout- Established relationship building and networking as a key pillar of the company, engaged all community sectors- Sat on 5 government committees during Covid 19