Stephen Yee Email & Phone Number

Irvine, California

Orange County, California Area

United States

Menlo Park, Ca

Analyze business users’ requirements and translate them into technical terms for the developers to ensure specifications are in line with client’s vision of final product.Develop and present creative solutions to the clients based on a deep understanding of their data layout and internal processing scripts.Comprehend the technical needs of the developers and then communicate them to the client in back end user terms.Manage customer expectations by garnering an understanding of their needs and balancing them with the capabilities and competencies of the company.

Responsible for 35 customer accounts representing profits exceeding $3.5 million with 10 being in the “Top 25”.Resolve data security, SLA and client expectation infractions by gathering and understanding all pertinent facts and relaying to the client in order to restore full faith and confidence.

Established and managed sales events in 2007 that resulted in our exposure to over 1000 potential new clients. Thrived in a time sensitive, deadline driven environment by bringing in over 50% of the new business in 2007. Work closely with the agent and marketing specialists to identify potential targets to direct our resources at. Develop letters, ads and brochures to be used in the various business-marketing campaigns.

Recruited nursing professionals in North America by evaluating their professional backgrounds and expectations and pairing them with compatible employers. Created and maintained an organized filing system for all of the client records. Collaborated with the CEO on developing different recruiting methods and their implementation. Managed office administrative duties.

Tracked down lost loan files resulting in a recovered value exceeding $1 million dollars. Succeeded in meeting and exceeding departmental goals by effectively managing the special projects team for 2 years. Completed 2 offsite projects that involved locating and shipping over 2000 loan files from two separate locations in Southern California. Cross trained in every aspect of the file room operation and was responsible for ensuring its smooth functionality.

• Proofread legal briefs for pre-trial submittal.• Designed and created advertisement brochures to attract new customers.