Administers various benefit programs available to veterans and their dependents, including pensions, compensation, hospitalization , housing, burial and other benefits under the Massachusetts General Laws and through Federal Veterans' Administration programs.

FSS Training SpecialistJ & J: [DePuy Synthes] | March 2020 - Present | 1 year 1 month | Raynham. QMT - Training Specialist that is required to review, analyze and score at minimum (2) calls per month with a quarterly goal of 8 calls per quarter for the assigned number of employees in a timely manner by the 5th business day of the following month.• Coaching -All Training Specialists are required to coach assigned employees who are not meeting the metrics per month by assigned deadline (proposed 7th business day of the following month). Address non-compliances and complete gap analysis to maintain compliance of information and learning content.• Address disputes with the employee in a timely manner.• Provide disputes reporting to related business partners to address.• Provide reporting/trends to FSS Leadership on a monthly basis.• Training- All Training Specialists are responsible to support and execute the Training strategy by efficiently conducting trainings for all scheduled sessions that include new hire training and workgroup specific training updates. Training Specialist to demonstrate proficiency in different ERP systems, Organization Training e.g., soft skills training.• Evaluate effectiveness of training and development programs and utilize relevant evaluation data to revise or recommend changes in instructional objectives • Documentation and Communication- All Training Specialists are responsible for maintaining the training manual, SOPs, work instructions, job aids, etc. to ensure accuracy and completeness of information for FSS related activities.• Team Support- Provide support and guidance for FSS team members to answer questions regarding process questions and escalations.

The FSL Operations Specialist is the subject matter expert (SME) for an assigned Field Logistics location. The Specialist provides superior key account and sales team partnership and accelerates growth by building strong and collaborative relationships with external customers and internal business partners. In conjunction with a 3rd party logistics vendor (3PL), the specialist will assist in the location, retrieval, and management of Field Assets.Responsible for providing superior, specialized service to DePuy Synthes sales consultants, in a professional, timely and self-directed manner. Handles key customer-facing activities, order creation for loaner equipment in multiple operating systems, complex orders, billing, efficient/effective handling and resolution of escalated issues and inquiries. Manages sales order activities as well as supporting customer relationships within assigned business specialty area. The FSL operations specialist will perform activities in 3PL back end systems, as well as CLS managed software. Works with the sales force to provide revenue management in the form of billing of audited sets as well as handling disputes. Must proactively contacts Sales Consultants and other business partners, and conducts training of new resources and others as appropriate. Provides on hours and on call support to locate inventory for 24 ours case coverage. Performs routine trending on all order issues and concerns. Investigates all identified trends and brings to the attention of management. Runs key reports on a daily, weekly, monthly, annual basis, performs necessary analytics and addresses any concerns.

Supervised and facilitate the request, receipt, storage, issue and accountability of organization installation supply and equipment. Coordinated logistical activities to ensure the effective provision of transportation, equipment, meals, and billeting for unit members, visiting instructors and student populations.

Responsible for property accountability of 13 units with the value of $147 million dollars of equipment.Implements and Administers Command and Supply Discipline Programt (CSDP) to enhance supply economy and supply discipline.Supervised 2 Property Book Officers and 14 Non Commissioned Officers and ensured that property accountability measures were standardized and conducted throughout the Brigade to facilitate 100% property accountability and prevent damage and loss to Army property.

Responsible for the preparation, management, distribution, and reconciliation of all replenishment orders for active sales consultants operating within several territories that cover the Easter seaboard Manage and operate several enterprise resource planning (ERP) systems, to include JD Edwards, SAP, UPS WebOps, and Itraycer) Maintains a live share portal data repository, enabling collaborative efforts and providing real-time visibility to the entire Customer Service Section within the Medical Devices business sector Possesses strong business acumen and understanding of the end to end supply chain Displays acute analytical skills and the ability to interact with and lead cross-functional teams Assesses project issues and risks and develops solutions that meet timeline and resource goals Develops operational processes and work instructions, along with measurable objectives and goals

Maintained accountability of Fort Devens Reserve Training Area Training Aids, Devices and Simulators with a property book total of over $100 million dollars. Supported and Hand Receipted equipment to over 300 units/customers throughout New England with the use of over 10,000 items. Created and Maintained Fort Devens Reserve Training Area Catalog to make all the items offered more accessible for customers to request.

Oversaw the life cycle, receipt, inventory, and accountability of all equipment used by the TTC Devens Army Training Center.Enforced Army regulations, implement systemic fixes, set policies, provide guidance and establish accountability procedures within the Training Center.Exercised responsible and prudent actions of government property and funds to ensure proper use and care so that adequate accountability, custody and safekeeping is provided.

Managed the contract acquisition, receipt, inventory, and accountability of over $4,000,000 worth of sensitive item equipment.Supervised and coordinated the logistical activities and transportation movements of military occupational training.Facilitated the training and graduation of 14,000 military students.

Responsible for the operations of a 190 bed emergency shelter that served as an intake facility for 500+ individuals each day.Supervised 35 staff, including hiring, professional development, all performance evaluations and disciplinary procedures. Program development and oversight, including the monitoring and management of $2,000,000 operating budget.Assisted the Director of Operations in the development and implementation of policies and procedures for; Served as the grievance officer to investigate incidents /complaints and determine corrective actions.Collaborated with administrators from other social, housing, and health service agencies to ensure comprehensive services.

Provided operational oversight of a 70 bed transitional housing program, including supervision of 13 staff. Created and implemented policies to improve program services, coordinated social outings for residents, and maintained a positive, professional environment to aid clients in transitioning to community living.Worked collaboratively with other managers and staff to resolve identified operational problems by analyzing problems, identifying significant factors, gathering pertinent data, and recognizing and implementing solutions.

Responsible for the daily operation, supervision and development of the work experience and vocational rehabilitation program. Supervised 2 staff and 20 program participants.Oversaw client files, inventory control, work schedules, linen distribution and serving meals for 300+ shelter guests.

Provided vocational counseling, job readiness / budgeting training and employment placement assistance to shelter guests. Developed and provided housing/education/substance abuse referrals and coordinated other services, on an as needed basis.