Operations Specialist
Johnson & Johnson
Raynham, Ma
The FSL Operations Specialist is the subject matter expert (SME) for an assigned Field Logistics location. The Specialist provides superior key account and sales team partnership and accelerates growth by building strong and collaborative relationships with external customers and internal business partners. In conjunction with a 3rd party logistics vendor (3PL), the specialist will assist in the location, retrieval, and management of Field Assets.Responsible for providing superior, specialized service to DePuy Synthes sales consultants, in a professional, timely and self-directed manner. Handles key customer-facing activities, order creation for loaner equipment in multiple operating systems, complex orders, billing, efficient/effective handling and resolution of escalated issues and inquiries. Manages sales order activities as well as supporting customer relationships within assigned business specialty area. The FSL operations specialist will perform activities in 3PL back end systems, as well as CLS managed software. Works with the sales force to provide revenue management in the form of billing of audited sets as well as handling disputes. Must proactively contacts Sales Consultants and other business partners, and conducts training of new resources and others as appropriate. Provides on hours and on call support to locate inventory for 24 ours case coverage. Performs routine trending on all order issues and concerns. Investigates all identified trends and brings to the attention of management. Runs key reports on a daily, weekly, monthly, annual basis, performs necessary analytics and addresses any concerns.