Stephen Alison Email & Phone Number

Austin, Texas Area

Established a Macintosh-focused professional services and consulting company. Quickly took-on clients such as school districts, PR firms, video content producers, law firms, creative departments, and Mac-using individuals. Retained existing customers via remote service after moving to other states. (San Francisco 2006, Saint Louis 2007-2014, Austin 2014-Present)• Provide remote/online and onsite technical support to Mac and iOS users locally and nationwide• Expertly delivered Apple Certified Training of Mac OS X and Mac OS X server from 2008-2011• Member of Apple Consultants Network (ACN) from 2006-2021• Built, expanded, and managed new and existing small business Mac-centric networks• Widely implemented Synology NAS as a replacement of discontinued Mac OS X Server

San Francisco, California, United States

Designed best-in-class IT plans for new and existing charter high schools in the San Francisco Bay area. Successfully opened three new high schools. Created strategic plan for—and effectively managed implementation—of a technology-based learning environment at four charter high schools.• Specified, installed, and maintained Apple and networking equipment.• Developed and supported online learning systems and digital portfolios.• Evaluated, installed, and managed in-house email /collaboration server.• Devised and implemented security for all networks and servers at each site.• Fostered long-term partnerships with hardware and software vendors.• Hired, trained, developed, and managed the technology support staff at each school site.

San Francisco Bay Area

Pre- and post-sales system design, support, and installation of Macs (including innovative one-to-one rollouts) and Mac OS X Server for 140 California school districts.• Expanded technical sales of Apple products in the K-12 market.• Learned customer needs and translated those needs into the appropriate Apple solution.• Required constantly-updated familiarity of the changing market and available solutions.• Developed and delivered two-day training seminars for education customers twice a year.• Received huge amounts of technical training.

Denver, Colorado, United States

Pre-sales support of carrier-class core terabit Internet routing with a short-lived startup. Focused on Qwest Communications’ core Internet business. Responsible for the nationwide technical aspects (along with my partner SE) of sales of $7 million per quarter.• Enabled Qwest Communications to re-evaluate their core network using the TSR scalable terabit router and MPLS.• Provided onsite consultative technical support at Qwest for 4 months, leading to a major sale.

Denver, Colorado, United States

(As Riverstone was a startup spin-off of Cabletron, my experience was identical to Cabletron [below], but focused on Internet service providers.)

Dallas, Texas, United States

Provided pre-sales support for a fourteen state sales team while developing a comprehensive understanding of Cabletron's extensive line of enterprise standards-based networking hardware and software. Tasks included sales support (direct customer contact and trade shows), design & architecture, consultation, installation, and billable troubleshooting.• Won, with sales team, major regional accounts including Baylor University, Midwestern State University, Bell Helicopter, MBNA, Mary Kay, Belo, MCI, Dallas Area Rapid Transport, and Lucent Power.• Helped the region meet or exceed sales quotas for 17 consecutive quarters.• Developed & delivered 2-day training customer classes.• Increased sales process efHiciency by regularly working with professional services group to respond to and win unsolicited RFPs.• Made sales presentations to groups as small as 1 and as large as 50• Reduced my manager’s workload by giving technical interviews to prospective new hires.• First SE in region to achieve CSE certification.