Supervised office operations, delivering premier customer serviceMentored new employees, streamlining daily schedulesAdministered billing for 500+ accounts, guaranteeing accurate revenue of $130,000 monthlyCoordinated annual summer camps, managing staffing efficientlyLiaised with schools, fostering community relationships and enhancing brand visibility

Orchestrated a mentorship program involving a team of 12, serving 800-1000 students eachsemesterAchieved a 60% improvement in student retention and graduation rates through personalizedmentorshipStrategically communicated student needs in administrative meetings, influencing budget andplanning decisionsEnsured accurate record-keeping of student interactions through meticulous documentation andreporting

Mentor youth between 13-18 years of age through activities and social engagement. Assist visitors accessing services at the centerProvide clerical support to staffRepresent the center at community outreach events

Directed all business operations, ensuring smooth workflow and client contentmentOptimized time management by maintaining detailed schedulesSupported executive tasks as Executive Assistant, boosting operational productivitySupervised third-party services, ensuring top-notch standards and timely completionStrengthened customer loyalty with effective communication and problem-solving skillsServed as Executive AssistantPerformed maintenance, installation, and repairs

Provided professional and friendly guest serviceManaged overnight front desk operations such as check-ins, room management, and repairs Managed social media to improve the hotel’s online presenceAudited local and third party booking to insure accounts were balancedMaintained a safe secure environment for guests through regular patrols of the property Processed nightly audits on daily sales and bookings

Trained and evaluated staff performanceSoft-sold specific menu itemsAttended leadership workshops regularlyPerformed opening and closing dutiesVerified and deposited accurate register sales dailyConformed to secure safe-management proceduresResponsible for store access as a retail key holder