Insights-focused data scientist supporting the product teams responsible for Slack’s growth efforts- Collaborated with cross-functional team to implement Salesforce Marketing Cloud. Automated data pipeline in Airflow and Hive. Enabled campaigns that drove 38% improvement in user activity- Collaborated with user onboarding team to design and instrument experiments that improved adoption of key features by 25%. Identified root causes of unexpected behaviors and prevented early experiment rollback. Analyzed results and delivered recommendations to product and design team- Proposed and completed analysis in Python to identify and model early user behaviors that contribute to retention. Collaborated with product team to implement design changes based on analysis results- Designed, built, and automated suite of dashboards, alerts, and reports that enabled the onboarding team to track top-level metrics and to understand team-level behavior. Empowered product managers to conduct deep dives and to identify opportunities to improve user experience- Mentored junior analysts. Planned and taught introduction to SQL at Slack for non-analysts. Defined and championed best practices. Owned projects to standardize processes and improve documentation

Analyst and metrics point of contact on team that protects Google and its users from payment fraud- Led analytics effort for cross-functional pilot to assess conceptual, new, customer-facing workflow. Managed reporting during pilot and completed comparative analysis in R to evaluate the new workflow against existing support structures. Estimated $27m in potential cost savings.- Planned and executed exploratory analysis in R to identify drivers for missed targets in customer-facing workflow. Recommended and collaborated with operations group to implement changes that reduced turnaround time for customer contacts by 50%- Standardized metric queries and owned SQL codebase that drives reports, dashboards, and alerts. Standardized code review process and reduced time to modify codebase from 3 weeks to 3 days- Designed and created dashboards using HTML, CSS, and proprietary tools to enable executive and team level decision making. Delivered key insights to VP and team-level stakeholders in internal and cross-functional reporting forums- Strategically planned and executed metrics migration to new database- Mentored teammates on SQL coding, data visualization, and Google-scale database tools

In addition to duties of Data Solutions Associate:-Developed and documented new processes for executing reporting workflows-Advised Director and team leads on opportunities to improve custom reporting workflows and to streamline processes-Identified opportunities to enhance reporting functionality and worked with development to design and implement those enhancements-Mentored and trained 1 new hire and aided in mentee’s development within the company. Advocated for mentee with upper management-Served as team subject matter expert on clinical reporting

-Communicated regularly with client management and executive teams, third party business teams, and internal stakeholders to understand their reporting needs and to develop specifications for reports that met their requirements-Worked closely with software development and internal content teams to design and ensure timely delivery of accurate reports that met client requirements-Reviewed code for reports coded in SQL, Perl, and HTML to ensure that they met the report specifications. Tested completed reports to ensure that they met client business needs-Coordinated the automated delivery of custom reports to clients and third party software systems via reporting interfaces by collecting FTP and VPN information, troubleshooting connectivity issues, and working with external and internal legal teams to execute all necessary legal agreements-Managed client and third party expectations for reporting capabilities and project turnaround

- Collaborated with developers, healthcare transaction teams, and business leaders to implement large scale updates to electronic claim format by January 2012 compliance date. Implemented format with 100% of available claim volume prior to mandated compliance date- Coordinated and conducted testing of the new claim format with external stakeholders and recommended updates to format based on test results- Created, prioritized, and tracked over 250 development tasks to correct bugs in claim format and proprietary testing software. Escalated tasks as needed to ensure their timely completion- Trained team of 5 managers, associates, and analysts to conduct testing and implementation- Developed and maintained documents to track progress of development tasks, testing, and implementation- Converted over 20 insurance companies representing 6,000 claims per month from paper to electronic claim submission. Identified and researched conversion opportunities then collaborated with internal stakeholders to execute conversions

-Hired and managed staff of 28 students responsible for maintaining security, providing mail service, and distributing student commodities at undergraduate dormitory-2 year member of desk staff prior to appointment to management position

-Organized and led interdisciplinary study expanding industry knowledge of component cleaning in laser printers-Collaborated with engineers and scientists of various disciplines to develop and implement techniques for testing charge and current in printer components using isolation amplifiers, a non-contact voltage measuring device, and a particle charge testing device-Applied results of study to develop novel cleaning technique for more efficient and less destructive transfer belt cleaning. Implementation of technique has potential to double component life

-Conducted quality assurance testing of printers and printer ink cartridges-Developed and implemented novel Excel macro for print quality comparison and analysis reducing time required to analyze data files

-Drafted and edited HVAC and plumbing systems for major building projects-Collaborated with architects and engineers in design meetings for proper placement of engineering systems-Conducted site visits to assure proper installation and function of completed systems