Stephen Andrean Email & Phone Number

Jakarta, Id

Jakarta, Indonesia

- Develop customer success strategy through strong comprehension of customer’s business goals- Continuously collaborate cross-functionally with Solution Architect, GRC, Sales, Product, and Support team to deliver exceptional customer experience across onboarding and adoption stage toward retention and expansion - Actively promote customer retention and customer satisfaction by addressing customer pain points and providing consultation and solutions, including ad-hoc solutions- Capture and secure maximum traffic from managed clients by maximizing support, exceeding expected performance, and influencing- Propel new adoption and expansion through analysis of customer usage, enabling active cross-selling and upselling of company solutions- Translate customer pain points and bring back insights to drive internal discussion for development roadmap to push continuous solution and quality improvement- Continuously keep up with fraud trends and collaborate with Product team in building a robust fraud prevention solution- Drive customers’ complete adoption of VIDA Identity Stack by actively identifying needs and opportunities - Engage in joint marketing initiative with customers through collaboration with Marketing & Communication and Partnership & Alliance team

Indonesia

- Leading sales for the Industrial sectors for commercial functions and roles, predominantly within heavy industries such as Mining, Plantation, Power Plant, correlated to industrial products such as Engines, Hydraulics, Bulk Material Handling, Heavy Equipment, Turbomachinery, Rotating Equipment, Drives, and other clients in the Electro-Mechanical fields- Actively gather market intelligence around the Industrial business, such as business trends, regulations, and market approach of related businesses- Connect and build relationship with key decision makers (including leaders such as President Director, Vice President, Managing Directors, and Function Directors) to secure share of pocket for professional recruitment of key revenue drivers for the company- Manage key accounts to maintain continuous business by providing consistent service and credible consultation on market and talent trends in the Industrial space- Continuously promote company brand in the recruitment space and assure the alignment of the same service quality to clients- Take ownership in securing new businesses through negotiation of business contract (including fee, guarantee period, scope of service, etc)- Actively conduct solution selling and insight selling through Pain & Gain, and sell company services and solutions in the professional hiring space (Hiring, Talent Pipelining, Market Mapping, Outplacement) to existing and potential clients- Actively collaborate with and cross sell services of other business units to clients- Continuously manage the recruitment process for both candidates and clients’ through constant communication, influencing, and negotiation in order to maximize probability of revenue gains out of the existing business pipelines

Indonesia

Cibitung, West Java, Indonesia

- Expatriated to Indonesia Subsidiary Plant (PT. Chuhatsu Indonesia) to assist in the company’s new projects- Execute production trials and development of process standards for new equipment or new products- Conduct new production preparation through both internal and external collaboration, including continuous discussion with Nagoya Headquarter- Ensure continuous improvement for better production efficiency, including production layout, problem solving, and setting up newly installed machineries, with notable achievement below:Achievements:- Decreased pipe processing setup time from 110s to 5s (95% time reduction) through modification that enables jig change with slide insertion (previously Loosen & Lock system)- Increased production efficiency by 25% by solving conveyor chain and robot conveyance failure that have persisted for 2 months straight- Decreased production cycle time by 6s through modification of operation button layout and work procedure

Nagoya, Aichi, Japan

Preparation for production of new product lines:- Plan trial timeline & schedule to ensure readiness of production according to clients’ expectation- Collaborate with Quality Control team to ensure product quality through trials and quality investigations (hardness, endurance test, etc)- Prepare manuals for each product codes to ensure clear standards on process parameters such as process flow, temperature, time, chemicals, product treatment, etc- Prepare of new production line through investigation and assurance of the production capabilities of related machineries through trials- Assisting the creation of production manuals and standards for overseas subsidiary plants (mainly Indonesia) through direct communication with related PIC in Indonesia and document translationContinuous improvement of production efficiency in existing production lines through elimination of production problems or upgrades, with notable achievement below:- Eliminated 75% of production line conveyance failure through precise cause analysis and implementation of PDCA method

Nagoya, Aichi, Japan

- Assisted in simulations and producing of bilingual engineering drawings and manuals for overseas chassis spring productions- Improved translations of engineering drawings and manuals for overseas use through grammatical corrections and concise phrasings- Joint client meetings with sales team to Automotive OEM clients in order to understand necessary product specifications and project timeline

Indonesia

Batam, Indonesia

Process engineering intern at PT Ecogreen Oleochemicals Batam. Studied processes involving transesterification, hydrogenation, and fractionations. Successfully simulated and evaluated fatty alcohol fractionation column capacity for new process feed.

Assisted in teaching freshmen problem solving with C++.