Stephen Bair Email & Phone Number

I manage and deliver crucial Customer Success projects, including continuing work on Community, Knowledge, and Salesforce projects.

Draper, UT

Led a team of four Knowledge Editors and oversee the knowledge process for our Support organization. This company-wide initiative currently engages more than 350 employees to help submit, edit, update, and publish approximately 2300 online help articles each year. While most of my time was involved in knowledge management, change management, and knowledge.

Draper, UT

Created and executed a company-wide knowledge initiative, which engaged more than 150 employees in our first year. I continue to manage the knowledge process and help support reps edit and publish approximately 1000 articles each year.

Provo, Utah Area

Lead the documentation team in providing excellent user documentation at InsideSales.com. I established and maintained the documentation practices, policies, and procedures. I was also a individual contributor and I both edited and published many documents including user guides, release notes, and quick start guides.

Magna, UT

On the board of directors for a community theater. I managed grant projects and participated in strategic planning.I also volunteered in the operations side of the theater in the Marketing department. I was the head graphic designer and I provided assistance as a communication specialist.

Greater Salt Lake City Area

Continuing my work at Fusion-io (now a wholly-owned subsidiary of SanDisk), I wrote, edited, and published enterprise user documentation, including user guides, release notes. knowledge base articles, hardware manuals, and training resources.

I wrote, edited, and published user documentation, including user guides, knowledge base articles, and training manuals. I helped implement and maintain our Confluence authoring and collaboration software. As a trained internal ISO 9001:2008 auditor, I conduct audits of many departments within the company.

Handled inside sales operations including order entry and inventory allotment. Promoted within the company to my current position at Fusion-io: Technical Writer.

Greater Salt Lake City Area

I instructed Medical Assistant students one night a week in the basics of computers and in the Microsoft Office Business Suite (Word, Excel, PowerPoint, and Outlook). I continued to develop the course curriculum, including presentations, exam questions, and assignments.

Self-employed wedding photographer. I worked with customers in person, over the phone, and via email. I developed and authored all promotional material, including multiple websites. I managed 2-3 employees and created policies and procedures.

Maintained multiple websites. Created online tutorials and a knowledge base to help our customers. Assisted customers with technical issues over the phone and via email. Monitored and participated in a company online forum.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 4.0

Activities and Societies: Delta Mu Delta, Service Learning Scholar: 300+ hours of community service while completing my degreeFocused on.

Bs, Mass Communication - Public Relations, 3.684

Maintained the Presidential Scholarship, and was a National Merit Scholarship Finalist