Michael Von Dran Email & Phone Number

Sunnyvale, California, Us

Tier 3 Service Engineering Windows System Administrator-Manage Corporate Infrastructure for a company of 3000+ Users across 17 sites.-Use tooling such as Kaseya, Centreon and Solar Winds Orion to handle scheduled patching policies, maintenances, system health monitoring.-Manage OneLogin IdP platform for SAML/SSO requests-Powershell/CMD for task automation, scripting and daily work.-Administer in-house applications such as PPS, TAP, TRAP, EFD, DLP, Archiving.-Build out and manage MSSQL stand alone and clustered databases.-Subject Matter Expert(SME) for ERP environment: Microsoft Dynamics 365, Softrax, Ariett, Tensoft, Decisions. Websites, Terminal services, and clustering for HA. -SME for Corporate datacenters globally.-SME for Corporate SOX compliance.-Manage Office 365 environment.-Improve expertise in Atlassian for ticket tracking and documentation to document work orders for forensics, tracing and knowledge transferr.-Build out and maintain system, storage, network and hardware configs for ESXi infrastructure with VMware Vcenter.-Utilize Commvault for backup/restore requirements on SQL databases, servers and file systems. -Create documentation for build requests, processes and policies for new and existing team members to ensure redundancies within the team.-Participate in a weekly On-Call rotation.-Maintain data center rack elevations, inventory of systems, ports and IP through Sharepoint and InfoBlox.-Address 0-day Security Vulnerabilities that surface through research, INFOSEC escalations and Pentest vulnerabilities-Administer PAM platform for privileged account access logging, control and password rotations.-Monitor, deploy and manage iSCSI/NFS/SMB/CIFS shares through NetApp and Netgear NAS storage.-Operate in a 'security' best practice model for servicing different Firewall requests for new app solutions, DMZ, and AD.-Procurement and supply chain optimization.

Sunnyvale, California, Us

Sunnyvale, California, Us

-Troubleshoot hardware and software issues for a company of 1300 Mac and PC users..-Utilize Atlassian Jira ticketing system to respond to issues, escalate problems, and document methods to standardize troubleshooting methods.-Support applications such as Office 365, OneLogin, Airwatch and Google Docs-Tend to an Urgent Care station in a customer-facing role for immediate technical support.-Use Kaseya IT systems management to provide support for remote employees. -Utilize iPXE boot with Fog and Deploy Studio to provision systems and place systems in OUs for domain policies.-Maintain and document the inventory and ownership of all assets of employees.-Automate the on boarding process through the use of scripting.-Perform audits for system accountability and inventory status.-Document, record and perform E-waste processes.-Request equipment quotes and submit purchase order requests with accounts payable software.-Use command line to troubleshoot connectivity issues.-Provision iPads and Mac minis with static IPs for conference room configurations.-Administer and manage ShoreTel VoIP phones for employees.-Perform hardware repairs such as LCD screen and keyboard replacements. -Ensure company policies are followed by all employees.

-Memorize an extensive menu of items including specific ingredients for each dish and the bar selection.-Perform the role of a connoisseur of food by comparing what a customer would like and matching them with an appropriate dish and drink to pair with.-Up-sell the customer in an eloquent manner by having a knowledgeable background of the inventory at hand.-Assist customers in a timely and efficient manner. -Maintain public relations with regular customers with strong soft skills and excellent customer service.

-Provided genuine customer service with appropriate recommendations based on a strong computer hardware background.-Assist customers with custom PC builds by evaluating requirements for user needs.-Accessorize purchases by adding on supplementary items that are relevant to purchases.-Attend weekly training on merchandise such as apple products, graphics cards, monitors, printers, and specific brands of computers(HP, Apple, Lenovo, Acer, Asus, Dell, Samsung, Toshiba, Sony, Nvidia, AMD). -Up-sell customers to systems that would satisfy customer needs and help company Sales-Sell extended warranty service plans that are offered through the company.