Stephen Brunson Email & Phone Number

United States

Sanford, Nc, Us

Remote

• Company Administrator • Direct liaison to IT Vendor Partner• IT Project management• Monitored and addressed IT issues, trouble tickets, ensuring timely resolution.• Managed user accounts across all applications, conducting security audits and performing onboarding and offboarding procedures.• Installed patches, app updates, tested software changes, and troubleshooting OS issues.• SME documentation creation for advanced helpdesk processes• Vendor collaboration for business needs, resolution and purchasing.• Hardware / software purchasing, configuration and inventory management.• Working with IT vendor partner on cyber security, network and infrastructure management.• Direct contact support for VIP executives, escalating unresolved problems as needed.• Software Solutions Pre-Sales Engineering, Solutions Project Architect, Implementation, Product Support with the following – Vasion PrinterLogic, HP Security Manager, Laserfiche, HP Work Path, OpenText XM Fax, PaperCut MF.Skills• Hardware & Software: OEM agnostic proficiency with Windows / Mac OS / Chromebook, Mobile Devices Android / iOS, Microsoft 365, printer hardware and software repair and configuration, and audio/video equipment setup and operation.• Management Systems: Working knowledge of Active Directory, Microsoft 365 Admin consoles; familiar with Azure and other types of user management systems • Networking: Familiar with network troubleshooting.• Organization: High communication and accountability standards, setting expectations and time management.• Physical Agility: Athletic physically capability • Communication: Strong communication skills, exceptional customer service, leadership and team values. Application of LEAN principles. Bilingual.

Remote

Internal and remote IT and software solutions support.

Raleigh-Durham, North Carolina Area

I work as the East Team Manager for imageOne. We are a vendor contracted to support Nationwide Insurance's printer network as a technical support team. My areas of responsibility include the leadership of East Coast team, the direct support of Nationwide regional offices in North Carolina, Virginia as well as remote support offices located in the upper Midwest. I am a DaaS (Documents as a Service) Tier II partner to Nationwide's internal Tier III DaaS Team.Collectively, I have worked as an IT Professional in the academic, business, and banking environments for over 8 years.

Raleigh, Nc

Exceptional direct and remote customer support, proactive service, process implementation and break / fix repairs on print devices that include a multitude of tabletop printers, multifunction printers and a variety of scanners. Projects include: travelling to support system testing power downs, renovations, closures and mergers. Sets up, configures and tests networked devices; removes legacy devices from the environment during office upgrades. Other skills and tasks include customer training, documentation creation, HP printer network monitoring software, using Nationwide internal tools and participating in the “Metrics” sub-team to document key data points for presentation to leadership.

Cary, Nc

I am primarily tasked with engine function testing, game build smoke testing, bug documentation and regressions. Our team works directly to tackle specific tasks and requests by the development team.Not officially credited Project: The DivisionProject Details: 10mo. testing the Dark Zone & testing campaign area with Ubisoft

Morrisville, Nc

First touch resolution and data security for international and domestic Credit Suisse locations.

Raleigh-Durham, North Carolina Area

Short term contract. I was the primary onsite and remote support for all printers at the Raleigh and VA Nationwide claims offices via imageOne print management solutions.

Raleigh-Durham, North Carolina Area

Academic and corporate environment desktop & helpdesk support

Cary, Nc

- Bugging, memory and performance data collection to optimize in development games- Game-play testingOfficial credit Gears of War 3Early stage testing of a little game called "Fortnite"

Durham, Nc

- I work in the motion graphics department as a broadcast designer.- Original design and updates of current UNC graphics for TV- Lower thirds, bumpers, openings, line keys- Preparing text in the Chyron system and running CG during programming

Wake Forest, Nc

- Character artist including technical setup and animation on “Caregiver” games- 2D assets and UI elements for in-game puzzles on “Caregiver Village”- Environmental artist including animations on “Smarter City 2.0”- Environmental artist including all animations, lighting and render setup on “RVP Evaporator”- 3D asset artist for “TrainSetGo!”