Led a team of internal and external partners through the post-implementation training, integration, customization, and system administration of MEGA’s lineup of software and platform services, including integrated risk management, application portfolio management (APM), data governance, enterprise architecture, and business process solutions. PROFESSIONAL MISSION:+ Translate analysis and customer vision into actionable ways forward.+ Build a shared understanding of objectives and present strategies.+ Tackle problems not despite them being difficult, but because they are difficult.+ Help organizations see beyond what is present, obvious, and known.+ Leverage requirements to increase competitiveness and differentiate products.PROFESSIONAL IMPACT:+Successfully deployed MEGA’s comprehensive lineup of integrated software solutions within various Fortune 50 organizations and government sectors by partnering with internal and client stakeholders +Maximized the usability and business value of MEGA's software solution by spearheading software development projects that provided both configuration changes and customizations for clients.+Expanded MEGA’s ability to secure clients by leading the development of fully client brand-aligned tools that are easy-to-use and that make complex data easy to consume+Used root-cause analysis, troubleshooting, and problem-solving skills to discover the origin of an issue resulting in a large quantity of client data being overwritten and scripted a solution that combined multiple logs and saved 1000+ hours of rework+Worked with client SMEs to understand their needs and deliver solutions that aligned with best practices by developing a portfolio of process customizations as an embedded resource with a major client for 2 yearsSELECT TECHNICAL SKILLS:Visual Basic; C#; Java; JavaScript; HTML; Microsoft Office Suite (Expertise in Excel); Jira; ServiceNow

Performed a broad range of duties associated with the operation of an active Coast Guard search and rescue station. Operated, maintained and repaired equipment and technically complex systems. Supervised, mentored, and trained subordinates. Received numerous medals, citations, and commendations for outstanding service.