Stephen Colebrook Email & Phone Number

Richmond, Virginia, United States

Consultant to clients in finance, travel and health care industries. Establishing Cloud Centers of Excellence, scalable and automated cloud governance processes and communication channels. Managing team of engineers for implementation of landing zone architecture. Designed and implemented CICD pipelines with Gitlab CI, GitHub Actions and BitBucket.

Richmond, Virginia, United States

AWS infrastructure design and implementation, cost analysis, python based backend services with CDK, API Gateway, EventBridge, Lambda and Fargate.

Richmond, Virginia

Started Enterprise Architecture team. Led team to migrate on-prem applications to AWS, developed security and management systems for the cloud environment. Designed the enterprise "future" state architecture and design patterns. Worked across teams to implement architecture modernization towards micro-services, domain design and event driven applications.

Richmond, Virginia

Developed automation for deployment of Oracle Hyperion to AWS bringing failover time down from 1 week to 6.5 hours.Developed serverless solutions to automate manual audit business processes reducing processing time from 4 days to 20 minutes.Modernized deployment automation for Orchestra EBX, automating failover and reducing application downtime to less.

Richmond, Virginia Area

Reduced file sharing expenses by ~50% by deploying highly available ownCloud instance. Load balanced (HAProxy and Maxscale) Percona XtraDB MySQL Cluster (Galera) and load balanced Apache on Centos Linux to support ownCloud and other web applications using VMware virtualization infrastructure. This included compiling custom versions of ownCloud client for.

Eveleigh, Australia

• Led all deployments from pre-sales technical advise to ongoing technical support. Designed WAN and LAN networks with Linux based network intrusion prevention systems, virtualization with VMWare ESXi and cloud solutions.
• Built relationships with key decision makers at a new client in the mining and energy sector. The client became the company’s largest account through this process of listening for problems to solve deploying VoIP.
• Established a checklist procedure for customer LightSpeed POS deployments. Reduced preparation and deployment time by 50%, and ensured that customers had a correct configuration for their needs from day one.
• Migrated multiple hosted email systems to a single Amazon EC2 based solution. Reduced hosting costs by 60% and support costs by 50% due to only having one system to manage and allowed the company to compete on price.

Ultimo, Australia

• Led deployments and technical support efforts in the business to business team. Supported and maintained internal POS system for the company nationally, all other IT systems (networks, firewalls, security cameras, etc).
• Improved customer support services, reducing support call length by 10% and support staff error rate by 70% while maintaining customer satisfaction metrics.
• Developed software leveraging Amazon AWS to automate a backup process; eliminated drive space-related support calls and crashes; increased customer offsite backups by 90%.
• Led meetings to identify the correct level of privileged access to the POS system required for each job function in the company, decreasing staff errors by 30%.

Sydney, Australia

• Senior Advisor is the highest customer-facing technical role within Apple, supporting all Apple consumer products. It is the escalation point for retail store “Genii”, cell phone carrier support staff, all other parts.
• Ran pre-release training sessions on the Snow Leopard operating system, leading to the highest customer satisfaction scores within AppleCare worldwide for the quarter following Snow Leopard's public release.

Sydney, Australia

Duties included resolving customer technical issues in a call centre environment, escalating to Senior Advisors when required. Supported all Mac products and software in addition to all Airport wireless networking products.Awards include Metrics Champion FY08 Q3 Tier 1, CSAT (Customer SATisfaction) Award FY08 Q3 Tier 1, CSAT (Customer SATisfaction) Award.

Hurstville, Australia

• Managed the repair department and technical staff at this Apple Authorised Service Provider. Designed and maintained processes and support systems as well as providing consulting services to major clients.
• Designed a database system to analyse the performance of the repair department based on Apple’s metrics. Increased warranty repair revenue from Apple by 28% the following month, with a 90% reduction in processing time.
• Identified the need to migrate the company to a new POS system. Reduced error rate by approximately 50%, saving time in error correction across all departments. Automation of inventory management (reorder triggers.

Five Dock, Australia

• Initially performed break fix as a trainee technician. Became most senior tech in the company, performing all major deployments and on premises service. Clients included some of the biggest companies in the Australian.
• Identified the root cause behind network performance problems for graphic design studio. Reduced print spool times at workstations by over 95% on average and eliminated print traffic impacting the rest of the network.
• Repaired a mail server critical to the closing ceremonies for the Sydney Olympics, damaged by a lightning strike two days prior to the closing ceremony. Sourced parts from multiple sites and restored the server within.

Lvl 4 Certificate

Bsc

Lvl 2 Certificate

Higher School Certificate