Stephen Defilippo Email & Phone Number

New York City Metropolitan Area

San Francisco, California, Us

- Promoted to own North America carshare business and lead it reach path to profitability - Responsible for full P&L management including aggressive topline growth (+15% YOY) and margin improvement (contribution margin improvement of 35% in <6mo)- Responsible for marketplace liquidity and development of supply and demand programs and budgets in close collaboration with marketing/growth teams (CAC reduction of 55% despite 33% increase in overall investment with 2x LTV:CAC)- Reduced variable expense >50% and reducing overall cash burn by 50% YOY through right-sizing headcount, vendor audits, and product improvements - Tuned policies to reduce overall marketplace risk exposure and improve Getaround’s total loss ratio- Led carshare feature ideation and development with Product and Engineering, including customer advocacy, roadmap prioritization, and feedback (e.g., launch of NPS)

San Francisco, California, Us

- Promoted to expand scope of previous role to include management of Sales & Account Management, Sales Operations, Global Connect, and Parking Ops for North America- Built and implemented a sales commission model supporting account growth across 3 unique business verticals - Managed a high performing Sales operations team (Salesforce and vendor workflow management tools) - Improved Connect manufacturing and fulfillment operations by restructuring teams & ops supporting those functions- Updated the cost structure of Getaround’s 1st party hardware, achieving improved unit economics - Reduced fixed costs 30% without sacrificing service level offerings

San Francisco, California, Us

- Promoted to lead a massive restructuring from a decentralized approach to market ops to a highly efficient centralized national function.- Reduced Getaround’s total incurred cost per onboarding by over 300%.- Oversaw inventory and fulfillment & return operations, supplying & managing Connect inventory to all 3rd party installers. - Managed a team responsible for vendor sourcing, vetting, continuous training and performance management- Established a business enablement team, focused on sales CRM and tooling, automating onboarding processes for Getaround Hosts.- Contract negotiations with national vendor partners to introduce economies of scale for bulk operations - Enabled Getaround’s rapid expansion into 40+ new markets by standing up 3rd party vendor support systems in new markets.

San Francisco, California, Us

- Promoted to oversee all new vehicle onboarding operations, nationally- Built operational model, sourced, and launched 7 getaround owned and operated hubs supporting rapid supply growth for both p2p business and Getaround’s owned and operated Rideshare fleet. - Established org structure and new roles to manage Getaround’s national field operations across Getaround service hub locations. - Introduced a budget and cost tracking of host incentives and implemented digital tracking and standardized tooling for all onboarding operations- Reduced new vehicle installation turn around time to launch from ~48 hrs to 6 hrs. - Consulted vendor operations and managed throughput across 7 distributed 3rd party vehicle reconditioning facilities to support infleeting of 250+ rideshare vehicles/week

San Francisco, California, Us

- Scaled field operations for Getaround’s largest market, San Francisco. 4x labor pool, scale vendor network, improved operational efficiencies.- Built template for the operations manager role for national scale. - Sourced ,launched, and built a team to manage Getaround's first self-owned and operated Connect installation hub to support rapid fleet growth in the bay area.- Implemented Kaizen philosophy across both Bay Area service locations

Mountain View, Ca, Us

-Driver of operational improvements for a $6MM+ annual business through thoughtful leadership of dozens of directly reporting associates. This includes program management of weekly budgets for labor, packaging and transportation costs in accordance with strict quarterly OKRs as well as continually fostering cross functional relationships through clear communication and guidance.-Directed rapid staffing and infrastructure changes in order to support 100% volume increase (1,062 items to 2,123 items per day) and a 100% weekly sales increase ($59,147 to $118,294) with 10 day lead time.-Created the Store Operations Coordinator junior manager role, developed a three tiered promotion model, training materials and a formal performance review process. Acted as an organizational liaison by traveling to other markets to introduce and implement the position. -Lead research, weekly project development meetings, and managed the timeline for creating a standard work checklist with accompanying SOPs which was adopted nationally across 15 markets. -Project managed a team of 5 in an operational standardization project for 5 Bay Area markets resulting in a long term 49% decrease in packaging costs.-Implemented detail oriented initiatives leading to a 75% reduction (10,000 - 325) in DPMO within 5 weeks, resulting in a 60% decrease in customer service refund costs.

Philadelpia, Pa, Us

-Grew the overall business through end to end ownership of total store operations, managing a tight P&L, while consistently exceeded quarterly sales goals.-Fostered employee development of a team of 4 department managers and over 20 sales associates, with 3 direct reports promoted within a year. -Represented the brand within the local community by translating current trends through creative merchandising and hosting local events.-Continuously improved store systems through collaboration with cross-functional teams at corporate office and making informed resourcing decisions by monitoring traffic and conversion.-Implemented inventory control systems which lead to a 50% year over year improvement in loss.

Philadelpia, Pa, Us

-Launched and marketed the brand in locations across the country while concurrently recruiting and training new talent.-Lead weekly conference calls consulting on business strategy and best practices. -Worked cross-functionally with corporate marketing team to execute national campaigns on a local level. -Innovated through planning and execution of pilot programs such as monthly in-store yoga, group runs and sponsored classes at local gyms.-Enterprise creative training and development tools for all Without Walls stores, such as a product knowledge blog, product feedback logs, event planning tools and tips.-Collaborated with local vendors and national fitness communities to deliver event marketing strategies to optimize exposure and preserve brand philosophies.

- Key player in launching and marketing the brand in new locations across the country while concurrently recruiting, hiring and training new talent.- Innovate through planning and execution of pilot programs (i.e. monthly in-store yoga, group runs, sponsored classes at local gyms).- Enterprise creative tools for all Without Walls stores, such as a product knowledge blog, product feedback logs, event planning tools and tips.- Collaborate with local vendors and national fitness communities to deliver event marketing strategies which optimize exposure and preserve the brand philosophy.

- Two years of writing, editing, newspaper layout, and design experience. - I was Editor in Chief promoted from Opinion Editor and Managing Editor positions.- Created weekly budgets delegating and outlining assignments for all section editors. - Was responsible for writing and editing content daily for print and online publication as well as enterprising stories and design concepts.

B.A., Philosophy

Associate'S Degree, Journalism And Communications