Stephen Devereaux Cip Email & Phone Number

Toronto, Ontario, Canada

-Manage a portfolio of Commercial General Liability claims within the Lloyd’s of London market, including professional liability, legal expenses, casualty and wrap-up liability.-Coordinate with insured parties, defense counsels and provide strategic support for trial preparation and proceedings.-Review, investigate, and assess claim notices, incident.

Dublin, County Dublin, Ireland

-Handling of reinsurance treaty claims, including an ability to negotiate to settlement and closure across jurisdictions-Investigate all claims in a thorough, comprehensive and customer focused manner-Acting as a point of referral when required for customers (insurers, intermediary and end customers / policyholders) as well as internal colleagues in.

Galway, County Galway, Ireland

• Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
• Handling standard and non-conventional cases.
• Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.
• Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
• Organising and using approved internal and/or external suppliers to ensure repair, replacement and supply of appropriate goods and services to customers.
• Undertaking any other duties reasonably required as deemed appropriate within the scope of the role.

County Galway, Ireland

• My duties and responsibilities include:
• Conducts desk-based incident and case management (notification, triage, investigation, fulfilment, negotiation, liability and settlement, payment, subrogation and salvage) within predefined authority limits and to.
• Contain claim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, liaising with Third Party Service providers, customers, and solicitors).
• Participate in initiatives to deliver continuous improvement.
• Deliver agreed on targets for customer service, settlement rate and recovery levels.
• Carry out MCC supervision within the CPC code for assigned new entrants.

Galway

• My duties and responsibilities included,
• Ensuring that accurate decisions on the outcome of the claim are made at an early stage, to reduce Claims Lifecycles.
• Ensuring Customer Service levels are delivered and maintained in accordance with agreed standards.
• Ensuring that claims handling is at all times in compliance with the regulatory rules and codes.
• End to end management of a portfolio of liability and motor files with specific closure and quality targets, making decisions on liability cases.
• Identifying cover difficulties, breach of policy conditions, exaggerated or fraudulent claims and recovery opportunities, ensuring that they are dealt with in accordance with RSA’s procedures.

Dublin

• My duties and responsibilities included,
• Handle Motor Damage claims to completion
• Manage recoveries proactively
• Minimise claims duration including targeting older files on an ongoing basis
• Proactively target fraud savings
• Ensure reserves are fully updated on all files

• My duties and responsibilities included,
• Providing first telephone contact for customers in a friendly, courteous and professional manner to ensure a positive customer experience.
• Ensuring all critical data is captured at notification stage as comprehensively and accurately as possible.
• Desktop investigations of claims at the initial stage and where possible decide on and confirm indemnity and liability.
• Instructing investigators to determine indemnity and liability if required.
• Effectively determine the complexity of new claims and on completion of notification ensure claims are appropriately reserved and reallocated to the relevant claim handling team.

Dublin

• My duties and responsibilities included,
• Accessing computer database where appropriate to identify reference and status of claims.
• Ensuring that details of all calls are recorded accurately in FINEOS
• Handling general telephone queries and providing assistance where possible.
• Recording telephone messages/nature of enquiries where handler is engaged or unavailable to deal with calls.
• Providing telephone contact for customers in a friendly, courteous and professional manner.

New York City

My duties included office administration, collecting online information on current trends in the travel industry, media trends, news from competitors along with media monitoring, which publications and websites are writing about our clients.Each client has news and facts that they want to disseminate to the press I aide in the creation of such press kits.

Inagh, Ennis, Co. Clare

• As a Bartender, my responsibilities included,
• Operating the till and taking cash.
• Serving customers from behind the bar, offering advice on drinks.
• Responsible for keeping the bar clean and tidy, collecting empty plates & glasses.
• Providing a professional, friendly and courteous service to all customers.
• Taking food orders from customers in the seated restaurant area.

Professional Certificate In Insurance (Apa), Insurance

B.Bus. (Hons.) Marketing And Management, Marketing

Bachelor Of Business In Marketing And Management, Marketing And Management

Higher Certificate In Business, Marketing And Management

Education record

Professional Diploma In Insurance (Cip), Insurance