Stephen Devereaux Cip Email & Phone Number

Toronto, Ontario, Canada

-Manage a portfolio of Commercial General Liability claims within the Lloyd’s of London market, including professional liability, legal expenses, casualty and wrap-up liability.-Coordinate with insured parties, defense counsels and provide strategic support for trial preparation and proceedings.-Review, investigate, and assess claim notices, incident reports, correspondence, and technical documents to determine coverage, liability exposure, and effective resolution strategies.-Supervise Field Adjusters during investigations to ensure thorough and accurate assessments.-Serve as an examiner for various Lloyd’s accounts, delivering prompt, fair, and high-quality claims - service to clients.-Negotiate and settle claims directly with claimants or their representatives.-Oversee claims payments and settlements through trust accounts.-Collaborate with all stakeholders to ensure that client needs are met effectively.

Dublin, County Dublin, Ireland

-Handling of reinsurance treaty claims, including an ability to negotiate to settlement and closure across jurisdictions-Investigate all claims in a thorough, comprehensive and customer focused manner-Acting as a point of referral when required for customers (insurers, intermediary and end customers / policyholders) as well as internal colleagues in connected areas such as Actuaries, Underwriters and Technical Accounts-Delegating and assisting with cedant audits and review processes-Delivering impeccable customer service and attending broker/market meetings as required-Working in accordance with agreed standards and service level agreements-Assisting in the provision of internal reports and analysis as required

Galway, County Galway, Ireland

• Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.• Handling standard and non-conventional cases.• Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.• Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.• Organising and using approved internal and/or external suppliers to ensure repair, replacement and supply of appropriate goods and services to customers.• Undertaking any other duties reasonably required as deemed appropriate within the scope of the role.

County Galway, Ireland

My duties and responsibilities include:• Conducts desk-based incident and case management (notification, triage, investigation, fulfilment, negotiation, liability and settlement, payment, subrogation and salvage) within predefined authority limits and to predefined processes, procedures and escalation points.• Contain claim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, liaising with Third Party Service providers, customers, and solicitors). • Participate in initiatives to deliver continuous improvement.• Deliver agreed on targets for customer service, settlement rate and recovery levels.• Carry out MCC supervision within the CPC code for assigned new entrants.• Investigate fraud and report any irregular activity.• Continually strive to improve claims methods and processes.• Make sure that leakage is minimised and work towards achieving team and personal targets.• Settle cases in a timely and customer focused manner.• As a complaints handler also ensuring that each complaint is recorded and responded within the agreed time frame of the CPC.

Galway

My duties and responsibilities included, • Ensuring that accurate decisions on the outcome of the claim are made at an early stage, to reduce Claims Lifecycles.• Ensuring Customer Service levels are delivered and maintained in accordance with agreed standards.• Ensuring that claims handling is at all times in compliance with the regulatory rules and codes.• End to end management of a portfolio of liability and motor files with specific closure and quality targets, making decisions on liability cases.• Identifying cover difficulties, breach of policy conditions, exaggerated or fraudulent claims and recovery opportunities, ensuring that they are dealt with in accordance with RSA’s procedures.• Conducting regular file reviews ensuring service standards/quality are in accordance with agreed SLA’s.• Screening incoming post and tasks so that it can be dealt with in order of priority.• Liaising with clients and third parties to ensure full claims details are noted.• Ensuring that data for management information purposes is sufficient, accurate and timely to enable monitoring/accurate reporting

Dublin

My duties and responsibilities included,• Handle Motor Damage claims to completion• Manage recoveries proactively• Minimise claims duration including targeting older files on an ongoing basis• Proactively target fraud savings• Ensure reserves are fully updated on all files• Ensure all files are handled with Compliance and Quality at the forefront• Stage 1 Complaints

My duties and responsibilities included, •Providing first telephone contact for customers in a friendly, courteous and professional manner to ensure a positive customer experience.•Ensuring all critical data is captured at notification stage as comprehensively and accurately as possible.•Desktop investigations of claims at the initial stage and where possible decide on and confirm indemnity and liability.•Instructing investigators to determine indemnity and liability if required.•Effectively determine the complexity of new claims and on completion of notification ensure claims are appropriately reserved and reallocated to the relevant claim handling team.•Ensuring that critical detail is captured at notification stage of claims to facilitate that: all recovery opportunities are clearly flagged for appropriate future follow up by the Recoveries Team•Injuries or potential injuries are quickly identified and directing telephone calls to the Personal Injuries Team Analyzing all the critical data captured for fraud indicators and working with internal fraud teams to ensure maximum detection of fraudulent or exaggerated claims.•Requesting estimates from claimants to determine damage/loss amounts and appointing assessors, as appropriate.•Ensuring that at all times, changes in the complexity of a claim are identified early on and dealt with appropriately; keeping the Team Leader/Manager up to date on the progress of claims settlements, as required. •Adherence to personal performance targets through monitoring and proactively managing one’s own work lists to ensure the overall section and company targets are met. •Performing unit administration services, undertaking special projects or assignments, as required.•Handling claims until completion as and when required.•Carrying out such duties as management may require from time to time.

Dublin

My duties and responsibilities included, • Accessing computer database where appropriate to identify reference and status of claims.• Ensuring that details of all calls are recorded accurately in FINEOS• Handling general telephone queries and providing assistance where possible.• Recording telephone messages/nature of enquiries where handler is engaged or unavailable to deal with calls.• Providing telephone contact for customers in a friendly, courteous and professional manner. • Ensuring that critical detail is captured on all calls to either facilitate the resolution of the call within customer services or the transfer of the call to the appropriate area.• Directing telephone calls to the appropriate claims handlers.• Strict adherence to claim handling processes and protocols within the appropriate level of authority• Performing unit administration services, undertaking special projects or assignments, as required.• Registering incident details from our customers and third parties in the event of an accident.• Carrying out such duties as management may require from time to time such as processing minor claims such as windscreen breakages.

New York City

My duties included office administration, collecting online information on current trends in the travel industry, media trends, news from competitors along with media monitoring, which publications and websites are writing about our clients.Each client has news and facts that they want to disseminate to the press I aide in the creation of such press kits thought the use of Constant Contact and ensure that both electronic and hard copies are made before a big event for our clients, including media events, media appointments and press trips.Creating media lists for press releases related to our clients is one of my main tasks ensuring that I have an updated media list of publications that relate to a specific service such as spa, golf, leisure and holiday destinations in order to get the most coverage for our client in the media. So our press releases can be actively targeted at our potential target market, collecting this information through the use of two main media databases Cision and Compete.Targeted pitching, very often clients will introduce a new amenity such as a spa treatment, holiday package in the high travel season or restaurant, for these specific initiatives, by the creation of a ‘pitch gird’ with the names of the publications and contact details that the product would appeal to in the hope that it will appear on a segment to create awareness of the client and the services they provide.

Inagh, Ennis, Co. Clare

As a Bartender, my responsibilities included, • Operating the till and taking cash.• Serving customers from behind the bar, offering advice on drinks.• Responsible for keeping the bar clean and tidy, collecting empty plates & glasses.• Providing a professional, friendly and courteous service to all customers. • Taking food orders from customers in the seated restaurant area. • Delivering food and also drinks to customers at tables. • Dealing with guest complaints in a friendly and efficient manner.

Professional Certificate In Insurance (Apa), Insurance

B.Bus. (Hons.) Marketing And Management, Marketing

Bachelor Of Business In Marketing And Management, Marketing And Management

Higher Certificate In Business, Marketing And Management

Education record

Professional Diploma In Insurance (Cip), Insurance