Steve Dipersio, Cspo, Csm Email & Phone Number

Hatfield, Pa, Us

Hatfield, Pennsylvania, United States

Hilltown, Pa

Reliable Generators, LLC is an owner-operated, Certified Generac Sales and Service Dealership. Perform sales, service, installation, maintenance, warranty work and customer support for Generac Home Standby Generators. Schedule and perform In-Home Consultations, create and implement marketing for lead generation, maintain licenses and certifications, create customer proposals, and electrical plans compliant with customer, equipment, and National Electric Code requirements. Order equipment, parts and supplies to coincide with installations and subsequently perform the installation. Creation and maintenance of company website, deployment of Agile Scrum-like framework for development of software projects and Improvement of data processing by automating data extraction from websites, pdf forms and spreadsheets using Python, Selenium and other web scraping tools.

Horsham, Pa

PRODUCT OWNER and STAFF HARDWARE ENGINEERStarted as a Senior Engineer and was promoted to a Staff Hardware Engineer. Conceived and spearheaded development as Product Owner of a Product Change Notice / End of Life (PCN/EOL) system used by hundreds of users worldwide. The PCN/EOL System mitigated the risk of not having the correct parts used for company products. System users could evaluate part changes proposed by suppliers for all changes to all parts used in all active company products and provide a one-company-voice response back to the supplier. Achieved highest Performance Management rating for conceiving and successfully implementing a subscription based, closed loop, cloud-based, best-in-class PCN/EOL system. • Improved the PCN process from a simple email blast with no accountability of reviewers’ progress to one that included reviewer progress, escalation capabilities, automated reminders, user reports, performance metrics and signoff traceability.• Reduced exposure up to millions of dollars of potential damage for each missed supplier notice. • Created Business, Customer, and Test Requirements for all features for system product.• Persuaded acquisitioned companies to transition to the PCN/EOL system.• Established a training program and conducted training sessions for hundreds of employees globally.• Prioritized product backlog for a full-time team of project dedicated IT developers for on-going enhancements, bug fixes, and development of customer support. • Reduced reviewers’ workload by creating a subscription based PCN System reducing number of reviewers by 75 percent for each notice. • Acquired Customer and User inputs and developed a business process to be foundational to system product implementation.• Balanced product tradeoffs delivering highest business value with lowest cost product backlog items.

Horsham, Pa

Pioneered and launched automated bulk calling tests that resulted in increased productivity and could be run during off hours unmanned. Developed system level test plans, specifications and procedures for IP Telephony and Network Management Systems. Configured DNS, TFTP and DHCP servers.

Newtown, Pa.

Started as an RF/High Voltage Technician and was promoted to Tech Specialist.Advanced lean quality improvements for test streamlining. Performed manual and automated system level testing on a classified military satellite transponder in ambient and thermal environments. Built and modified Automated and System Test Equipment and acting Test Engineer for Photonics Group.

Fort Washington, Pa.

Started as a Factory Service Technician and was promoted to an Associate Engineer.Corrected product circuit designs and trained test technicians on new products. Developed assembly and test processes. Designed, built, modified, and maintained test stations. Provided customer estimates for repair, troubleshoot, repair and align navigation and communication radio receivers.

Melbourne, Fl.

Started as a Senior Engineer Technician and was promoted to Engineering Tech Specialist. Supported five Automated Test Equipment stations to test autopilots. Wrote test programs and performed A.T.E. station calibration to support circuit level fault verification.

Peach Tree City, Ga.

Wrote, debugged and documented structured test programs to stimulate circuits dynamically to detect and isolate defects at a component level for circuit board field testing.

Electrical Engineering

Completed all Engineering Core classes, i.e., Math, Physics and Chemistry.

Bachelor Of Science - Bs, Computer And Information Science, Gpa 3.71, Graduated With Honors, Magna Cum Laude

Activities and Societies: Member of Alpha Sigma Lambda Society

Associate Of Science - As, Electronics Technology

School taught only electronics classes four to five hours a day, five days per week for two years. Coursework taught analog, digital.