Stephen Lowe Email & Phone Number

Innovative technology executive with over 20 years of Technology and Security management experience spanning Contact Center, Healthcare, Retail, Wireless Communications and Manufacturing.I am a high level, high bandwidth thinker that thrives on leading large, complex and challenging projects. I am a master of change management in the enterprise and understand how to foster corporate buy-in to speed deployment and acceptance across business units. I value leadership over management and know how to recruit, motivate and retain high caliber team members. As an active Executive Board Member and IT leader, I understand how to translate the needs of shareholders into the reality of Information Technology and Security.Specialties: • IT Strategy• Work at Home Technology and Enablement• Enterprise Infrastructure• Risk Management• Incident Response and Management• Disaster Recovery Planning• PCI-DSS, ISO 27001, HiTrust and HIPPA Compliance• Change Management• Infrastructure Design• Cost/Benefit Analysis• Contract Negotiations• Policy Development• People & Project Management• Strategic Planning• Contact/Call Center Technologies• Information Security and ComplianceKey Accomplishments:• Led Work at Home technology deployment for 10000 contact center agents to enable continued business operations during Covid-19 pandemic• Successful implementation and certification of PCI-DSS, HiTrust, HIPPA, ISO27001 and SSAE18 across multiple, globally based companies• Due Dilligence and integration of 4 companies as part of M&A activity• Consolidation of 4 datacenters down to 2 reducing complexity and annual cost• Consolidated wireline carrier strategy via global RFP reducing annual costs by $2.5M• Implemented RPA and Desktop Analytics delivering business impacting solutions within 3 months of purchase.• Led the technical design, budgeting, and implementation for building 8 new Contact Center facilities spanning the US, Mexico and Philippines.• Led deployment and integration of multiple Security toolsets including Symantec DLP, Symantec Email Gateway, Barracuda Web Proxy, Alert Logic SEIM and IDS, Microsoft Intune Device Management, Cisco ISE Network Access Control and Microsoft Azure Active Directory MFAKey Technology and Partner Experience:• Avaya Customer Experience Platforms• NICE IEX Workforce Management• NICE InContact Cloud Customer Experience Platform• Genesys Cloud CX• Microsoft Azure • Amazon AWS• Cisco Networking and Security• HPE Datacenter Storage and Compute• CrowdStrike Endpoint Protection• Barracuda Web Proxy

Listed skills include It Strategy, Strategy, Vendor Management, Project Management, and 42 others.