Stephen Doyle Email & Phone Number

United Kingdom

Key Skills:• Certified Scrum Master • Certified Product Owner • Agile & Prince 2 Qualified Project Manager• Experienced in running AI and Machine Learning Projects• Managed the valuable introduction and ongoing control of AI products like ChatGPT, GitHub Co-pilot and Gemini • Experienced user of Jira, GitHub, Azure DevOps, and O365 apps• Promoting and supporting the use of Agile & Scrum across teams and Projects• Running training and improvements workshops across… Show more Key Skills:• Certified Scrum Master • Certified Product Owner • Agile & Prince 2 Qualified Project Manager• Experienced in running AI and Machine Learning Projects• Managed the valuable introduction and ongoing control of AI products like ChatGPT, GitHub Co-pilot and Gemini • Experienced user of Jira, GitHub, Azure DevOps, and O365 apps• Promoting and supporting the use of Agile & Scrum across teams and Projects• Running training and improvements workshops across business in a group• Facilitating required scrum events and managing additional events requested • Working with other Scrum Masters to increase effectiveness and adoption of scrum• Coaching Development Teams to empower them towards real self-organisation• Challenging Development Teams sprint goals against Definition of Done • Coaching Product Owners on backlog prioritisation, pruning & stakeholder transparency Show less

London Area, United Kingdom

A senior project manager and Scrum Master with extensive experience working in various leadership roles. Focused on promoting, establishing and supporting the use of Agile & Scrum across teams and Projects to deliver consistent, valuable, iterative change which is always aligned to customer needs and business outcomes. Lead organisations to increase effectiveness and adoption of Agile/Scrum with primary focus on:• Working with businesses on effective Definition of Done &… Show more A senior project manager and Scrum Master with extensive experience working in various leadership roles. Focused on promoting, establishing and supporting the use of Agile & Scrum across teams and Projects to deliver consistent, valuable, iterative change which is always aligned to customer needs and business outcomes. Lead organisations to increase effectiveness and adoption of Agile/Scrum with primary focus on:• Working with businesses on effective Definition of Done & team empowerment • Coaching Product Owners on: - backlog prioritisation - stakeholder engagement - ownership of delivering product value - transparency • Worked with Scum Masters to improve their trade by: - Increased effectiveness & adoption of scrum within an organisation - Eliminating any Anti-Patterns • Coaching Development Teams to: - Work collaboratively - Improve estimates - Focus on value - Respect others in the team and outside it - Be more courageous - Increase self-organisation - Increase self-management• Encourage Scrum Teams to have: - Collective responsibility - Committed Sprint Goals - Sprint Goals aligning to Product Goals - Relating all Goals to customer value - Alignment to the Definition of Done Show less

Watford, England, United Kingdom

Key accomplishment – Successfully handling the business and technology changes required for a large portfolio of diverse companies covering both e-commerce and regulated industries. • Ran a large portfolio of change projects for a group with 7 key and very distinct business areas including FCA Regulated claims companies, SRA Regulated Will Writing & Probation Services, Motorhome Rentals, Car Engine Re-mapping, UK Gambling app, Corporate Debt Management Company, Health & Safety… Show more Key accomplishment – Successfully handling the business and technology changes required for a large portfolio of diverse companies covering both e-commerce and regulated industries. • Ran a large portfolio of change projects for a group with 7 key and very distinct business areas including FCA Regulated claims companies, SRA Regulated Will Writing & Probation Services, Motorhome Rentals, Car Engine Re-mapping, UK Gambling app, Corporate Debt Management Company, Health & Safety Compliance on UK Building Sites• Worked with the CEO & Stakeholders to define a shared understanding of Agile working• Coached CEO & Stakeholders on relating business & customer outcomes to focus on value• Worked with the CEO & Stakeholders to break down the business areas into products • Helped establish the Product Owner Role within the company• Helped define the boundaries of stakeholder influence on a Product Backlog• Helped create Business Outcomes to directly relate to Product Goals• Create Scrum teams for each Product, including a variety of skill sets and resources based in multiple locations (in both the UK & Spain)• Created stable teams delivering iterative value in defined sprint periods• Dealt with any blockers raised by the scrum team• Minimised interference to Sprints• Ensured Scrum events were performed & added value• Created transparent working practices to present an honest picture of progress, interruptions and issues faced• Worked with CFO on R&D tax rebate applications for the last 24 months Show less

London, United Kingdom

• Delivered timely, cost effective outcomes • Designed clear estimation practices • Measured value from each iteration/sprint • Championed team empowerment • Actively seek customer promotion • Delivered new risk data framework • Identified critical data elements• Created CDE lineage • Mapped CDE controls (auto & manual) • Assessed CDE completeness and accuracy• Set risk appetite with Data Exec’s• Created Data Governance Dashboards• Prince2 &… Show more • Delivered timely, cost effective outcomes • Designed clear estimation practices • Measured value from each iteration/sprint • Championed team empowerment • Actively seek customer promotion • Delivered new risk data framework • Identified critical data elements• Created CDE lineage • Mapped CDE controls (auto & manual) • Assessed CDE completeness and accuracy• Set risk appetite with Data Exec’s• Created Data Governance Dashboards• Prince2 & Agile Project Manager Practitioner• BCBS239, CONC and MCOB Specialist • Data and Cloud Project Delivery • Consult/Manage large and small Projects • Agile and scrum coach Show less

London, United Kingdom

• Agile Project Management• Agile and scrum coach• Big Data and Amazon Web Service Project• Business change and improvements • Scrum at scale with teams in 6 countries• Senior stakeholder management• Led consistent estimations• Championed Kanban Boards • Prioritised product backlog • Subservient leader• Ran scrums and scrum of scrum• Facilitated scrum planning, reviews and retrospectives• Supplier conflict resolution • BCBS239 Risk Reporting… Show more • Agile Project Management• Agile and scrum coach• Big Data and Amazon Web Service Project• Business change and improvements • Scrum at scale with teams in 6 countries• Senior stakeholder management• Led consistent estimations• Championed Kanban Boards • Prioritised product backlog • Subservient leader• Ran scrums and scrum of scrum• Facilitated scrum planning, reviews and retrospectives• Supplier conflict resolution • BCBS239 Risk Reporting • Data Aggregation Controls• Delivered new risk data framework • Identified critical data elements• Created CDE lineage • Mapped CDE controls (auto & manual) • Assessed CDE completeness and accuracy• Set risk appetite with Data Exec’s• Created Data Governance Dashboards Show less

Canary Wharf, London

• Project Management• Global Risk Data Projects• BCBS239 Risk Reporting • Data Aggregation Controls• AWS Cloud Project• Senior Stakeholder Management • Delivered new risk data framework • Identified critical data elements• Created CDE lineage • Mapped CDE controls (auto & manual) • Assessed CDE completeness and accuracy• Set risk appetite with Data Exec’s• Created Data Governance Dashboards• Pragmatic Approach• Process… Show more • Project Management• Global Risk Data Projects• BCBS239 Risk Reporting • Data Aggregation Controls• AWS Cloud Project• Senior Stakeholder Management • Delivered new risk data framework • Identified critical data elements• Created CDE lineage • Mapped CDE controls (auto & manual) • Assessed CDE completeness and accuracy• Set risk appetite with Data Exec’s• Created Data Governance Dashboards• Pragmatic Approach• Process Improvement• Scrum Master• Facilitated Workshops, Scrums, Reviews, Retrospectives and held action owners to account• Championed team empowerment to deliver valuable, timely outcomes• Managed risk Identification, inherent and residual classification and mitigation activities• Collaborating on definition of done • RAID Management• Process Improvement Show less

London, Canary Wharf

• Project Management• MCOB, CNOC and TCF remediation projects • Project Planning• Change Project• Regulatory Review of Mortgage Processes • Senior Stakeholder Management • Pragmatic Approach • Scrum Master• Empowering delivery teams• Collaborating on definition of done • RAID Management• Process Improvement

• Head of Escalations team• MCOB, CNOC and TCF remediation projects • Regulatory Review of Complaints Processes• Project Planning• Change Project• Senior Decision Maker (Policy & Process)• Senior Stakeholder Management• Project Reporting• Team Calibration & Workshop coordinator• Process improvement

• Worked on various complex work streams • Quality Assurance (DISP, MCOB, ICOB) • Championed Fair Customer Outcomes• Process improvement• Team Calibration & Workshop coordinator

London, United Kingdom

• Worked on complex Jurisdiction work streams• Accredited Senior Adjudicator• Decision Maker• Championing Fair Customer Outcomes• Succinct case preparation for Ombudsman Review

Watford, United Kingdom

• Gathered requirements for Training Plans • Developed and Delivered Single Premium PPI Complaints Training Plan • Successfully embedded the training and cultural change • Root Cause Analysis Reporting• Stakeholder Management • Site visits

Watford, United Kingdom

• Lead a team of 8 • MI Reporting• Coached and mentored team members to become customer champions• End to end customer journey monitoring• Call Monitoring

Education record

Dublin Marketing; Advertising Management

Education record