Various contracts supporting digital transformation in large government and private sector organisations.

Steptree Consultants provides digital product management and leadership consultancy services.Clients include:* Department of Work and Pensions (June 2018 - Sept 2024)* Centre for Digital Public Services (CDPS) Wales (Sept 2022 - March 2023) - Supported the CDPS in helping the Welsh Government in their strategy for use of digital identities.* Her Majesty’s Courts and Tribunals Service (HMCTS) ​(​Jan 2018 - July 2018​) - I led a multidisciplinary team to transform the availability and findability of the forms and process documents in the courts system of England and Wales. This involved digital product management, agile delivery management, reporting and communication to internal and external stakeholders, setting the product roadmap and vision, leading the team, and making product decisions using analytics and user feedback to understand user needs.

I led the product team that delivered a service (GOV.UK Verify) which allows users to use their real-world identity online, so that they can access multiple digital transactions and services without offline interaction. This service replaces many of the face-to-face, postal and telephone based identity and authentication checks.This involved building a secure standards-based user-facing platform that connected multiple government departments to a marketplace of user-facing identity providers, ranging from small startups to well known brands such as Barclays, the Post Office and Experian - and managing the relationships with them.Key​ ​achievements/responsibilities​ ​in​ ​this​ ​role:- Leading the product team, from initial discovery phase, through alpha, beta and the delivery and ongoing evolution of a live user-facing platform that met government security and digital standards, to over a million users, using agile and user centered methodologies. The work to build and evolve the service spanned multiple workstreams and created a portfolio of products.- Building, structuring and leading an agile product delivery team of over 50 staff with all the skills needed, from developers to product managers, starting with myself as the first hire, transitioning the team over time from an initial cohort of consultants to in-house expertise.- Rolling out the service to users of multiple government department services, and balancing their needs with those of the users.- Introducing user research skills to the Government Digital Service to which transformed how it was done - by hiring in new skills and experts. We performed continual user research using it to evolve the product and make key product decisions.- Building a team of product managers to lead major service components as the service scaled.

For the last year of my time at Guardian News and Media, I led the team of technical architects (both software and systems) at Guardian News and Media, responsible for all public facing digital services, including http://www.guardian.co.uk/. This included acquisition of new technologies tools and services, long term strategic planning for technology based on business goals and input from stakeholders, and ensuring “joined up” thinking around technical strategy, development and operations. I managed a budget of over £1M.- Technical Strategy- Technical Architecture- Large public-facing Internet services.- Open web standards- Consumer Identity Management- Content managment, and digital publishing.- Transformation of technology supplier base.- Managing and leading technical teams.- Agile delivery

Responsible for the technical direction and technical strategy of the Guardian’s websites and digital services, as we scaled to a global operation. During this time we migrated to an agile culture, and I lead several major platform rollouts of both in-house developed and bought-in technologies to support guardian.co.uk.I bolstered the team by introducing what were new disciplines - including the first product managers, UX/research specialists, SEO staff, and front end developers, and determined the information architecture of the Guardian's products.

Responsible for all technical aspects of the Guardian’s online presence, while it remained independent of the technical operations from the rest of the business.