Stephen Fernandez Email and Phone Number
Your One-Stop Shop for Virtual Assistance—Offering a Full Rangeof Administrative, Transactional, Creative, and Support Services.Hi! I’m Stephen, a 28-year-old professional at your service.With over a decade in the BPO industry, I bring extensive experience in customer service and technical support to everyproject. Additionally, my diverse background includes real estate sales and life insurance advisory, broadening my skill setbeyond traditional BPO roles.My career showcases excellence in B2C and B2B sales, as well as customer service. I excel in Google Ads and utilize Googleand Microsoft apps to streamline operations. My above-average English fluency enhances communication with clients andcolleagues.I offer strong experience in technical support, billing, and finance. My administrative and multitasking abilities ensureefficient handling of responsibilities while maintaining attention to detail and creativity.Adept at team management and coaching, I use analytical thinking to overcome challenges and foster growth. My ability towork under pressure reflects my adaptability and dedication to quality.My goal is to apply my extensive background and versatile skill set to deliver exceptional results across various projects.Whether in customer service, technical support, or administrative tasks, I'm committed to driving success with efficiencyand excellence.______________________________________________________________________________________________________________Work ExperienceCall CenterGoogle: Google Ads New Business Onboarding Team - 1 year B2B SalesDish Network: Customer Service & Loyalty Department - 2 years Retention, CSR, TSR, Billing Citi: US Credit Cards Customer Service & Thank You Rewards Department - 3 years FinancialPaypal Australia: Customer Support, Disputes & Claims, And Fraud Department - 2 Years FinancialChoice Hotels: Virtual Front Desk & Property Support Team - 1 Year Sales and B2B Technical SupportDodo Australia: Telco Sales Team - 1 Year Outbound SalesReal Estate SalesOrtigas Land & Megaworld: Luxury Property Specialist Sales Team - 1 Year SalesLife InsuranceManulife Philippines: Financial Advisor - 2 Years Life Insurance Sales Side HustlesClub & Events PromoterEvents EmceeNike, Adidas Shoes, & Perfume Seller
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Lead Ppc StrategistOnymous Media MarketingPhilippines -
Senior Account Strategist On Behalf Of Google AdsConcentrix On Behalf Of Google Ads Sep 2022 - Sep 2024Philippines
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Real Estate AgentOrtigas Land Corporation Mar 2024 - Aug 2024Pasig, National Capital Region, PhilippinesOrtigas Land is one of the pioneering and well-trusted developers of the country est. 1931. Our previous projects were Greenhills, Ortigas East, Capitol Commons, Valle Verde and more. And since 2014, we're in partnership with Ayala Land & SM Prime.All projects are within the same area of major companies such as BDO, Meralco, San Miguel, Jollibee, and more. Other commercial areas and schools are Megamall, Podium, Robinsons Galleria, Shangri-La Plaza, UA&P, and Poveda.My name's Stephen, a Property Specialist of Ortigas Land and I'd like to share with you some details of our pre-selling projects. -
Life Insurance AgentManulife Philippines Jun 2022 - Jun 2024Quezon City, National Capital Region, PhilippinesB2C Insurance Sales | Selling Variable and Traditional Life Insurance policies to any individual, providing advices related to insurance and finance -
Phone Banking OfficerCiti Feb 2020 - Aug 2022Taguig, National Capital Region, PhilippinesPhone banking officer for Citi Credit Cards from Customer Service to their Rewards Department servicing the United States Region -
Reservations Sales Specialist - Choice HotelsTsi - Transworld Systems Inc. Feb 2019 - Feb 2020Pasay, National Capital Region, PhilippinesHotel Reservations Specialist acting as the Front Desk of multiple chain of hotels under Choice Hotels from USA and Canada; providing an increase in their revenue through booking reservations -
Csr/Fraud/Disputes Officer - Paypal AustraliaEperformax Contact Centers & Bpo Dec 2017 - Dec 2018Pasay, National Capital Region, PhilippinesProviding Financial Customer Service Support to the users of Paypal Australia through the Customer Service, Fraud Prevention, and the Disputes & Claims Department -
Sales RepresentativeAcquire Bpo Jan 2017 - Dec 2017Quezon City, National Capital Region, PhilippinesB2C Outbound Sales - Telco: Dodo | Cold calling leads and persuading to sell phones, phone plans and broadband services -
Property SpecialistMegaworld Corporation Jul 2016 - Dec 2016Quezon City, National Capital Region, PhilippinesB2C Real Estate Sales | Selling residential condo units -
Account SpecialistConcentrix Jul 2014 - Dec 2015Quezon City, National Capital Region, PhilippinesB2C CSR, TSR, Retention: Dish Network | Customer support to Dish TV subscribers, assistance with billing, troubleshooting, upsell tv plans and customer retention
Stephen Fernandez Education Details
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Magsaysay Institute Of Hospitality And Culinary ArtsCulinary Arts/Chef Training -
Mass Communication/Media Studies
Frequently Asked Questions about Stephen Fernandez
What company does Stephen Fernandez work for?
Stephen Fernandez works for Onymous Media Marketing
What is Stephen Fernandez's role at the current company?
Stephen Fernandez's current role is Lead PPC Strategist.
What schools did Stephen Fernandez attend?
Stephen Fernandez attended Magsaysay Institute Of Hospitality And Culinary Arts, Colegio De San Juan De Letran.
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Stephen Fernandez
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Stephen Fernandez
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Stephen Paul Fernandez
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Stephen Fernandez
Network Operations Analyst At Accenture| Hobbyist | Pc Enthusiast | Tech Enthusiast | Gamer | Aspiring Vocalist | Aspiring Food Blogger |National Capital Region, Philippines
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