To provide a high level of management and administration to the commercial customers. This job requires the ability to plan and execute a routing of cable from an exterior or interior signal source and perform installation of necessary TV or internet services to commercial accounts. Provide a high level of administrative support ensuring quality service and professionalism in every customer interaction. Manage efficiently to ensure that all deadlines are met. Apply appropriate due diligence ensuring accuracy in preparing and promptly completing all required supporting documentation (e.g., reports, invoices, correspondence/communications, charts, files, etc.). Ensure that an optimal level of customer service and professionalism is provided to all groups. Ensure crews maintain the highest level of safety. Ensure that all proper documentation is delivered to field technicians before commencing all projects. Ensure, with Safety Officer, that all field staff are up to date with all required training and certification. Manage own workflow to ensure quality and efficiency in meeting deadlines and be flexible adjusting to changing workloads. Efficiently manage expectations/concerns through strong communication skills, both verbal and written.Take initiative to identify and recommend improvements in own job function to Director of Operations, research and/or investigate issues requiring resolution to execute on assigned tasks.

To provide a high level of management and administration to the commercial customers. This job requires the ability to plan and execute a routing of cable from an exterior or interior signal source and perform installation of necessary TV or internet services to commercial accounts. Manage and control inventory at Trinity. Research and investigate new procedures that could improve the efficiencies of the warehouse. Ensure that all warehouse personnel are aware of and are following set and new procedures introduced. Manage and control inventory of Trinity owned tools. Ensure that the Warehouse is run in an effective and professional manner. Provide a high level of administrative support ensuring quality service and professionalism at every customer interaction. Manage efficiently to ensure that all deadlines are met. Apply appropriate due diligence ensuring accuracy in preparing and promptly completing all required supporting documentation (e.g. reports, invoices, correspondence/communications, charts, files, etc.). Ensure that optimal level of customer service and professionalism is provided to all groups. Ensure crews are maintaining the highest level of Safety. Ensure that all proper documentation is delivered to field technicians before commencing any and all projects. Ensure, with Safety Officer, that all field staff are up to date with all required training and certification. Manage own workflow to ensure quality and efficiency in meeting deadlines and be flexible adjusting to changing workloads. Efficiently manage expectations/concerns through strong communication skills, both verbal and written.Take initiative to identify and recommend improvements in own job function to Director of Operations, research and/or investigate issues requiring resolution in order to execute on assigned tasks.

Building Network Design Manager (2016 ~ 2018)Privileged to lead, mentor, and develop a group of 36 highly-skilled Unionized Class 1 Technicians that provide in-depth facility checks/inspection and network designs to deliver Bell Canada customers all requested data circuits and services on the best fiber optic platform. Worked in joint-partnership with Union Representatives on Health & Safety violations by collaborating on corrective measures, procedural issues, and employee issue resolution; adhered to Union rules and governance on all collective agreed upon issues such as scheduling and pay. Reputed as System Matter Expert advising external groups, network teams, and business market teams; ensured all point of sale information is accurate and created several documents on customer expectation/roadmap of service to clarify best practices for fiber design and seamless service.  Single-handedly supported small to large-size customers, business revenues from MM$ to $800k; customers included CIBC, Royal Bank, Bank of Nova Scotia, LCBO, Mount Pleasant Funeral Home. Successfully grew and retained a Team from 22 to 36 high-performing employees; deployed a consultative approach to people management, sharing successes and awarding performance.

Data Field Service Manager (2012 ~ 2016)Directed provisioning and assurance Data Field Teams that provide high-quality 24/7 service. Guided a crew of 24 Unionized Class 1 Technicians that maintained all of Bell Canada's internet, data/voice network, and private customer networks. The Data team installed and maintained customer equipment, servicing the Bell Canada 905/GTA territory; including central offices, remote locations, and customer premise. Supplemented employees with the highest quality of tools, material and training establishing the groundwork to be in successful delivering all Bell Canada data products and service to customers. Meticulously documented quality and safety inspections of all employees; ensured all occupational safety practices are demonstrated, provided additional training, and promoted a strong safety culture. Key contributor in the Mental Health Management (2016) Bell Canada; focused on promoting the mental health and well-being of all employees, customers, and Canadians.

Testboard/Control Center, Field Service Manager (2010 ~ 2012)Oversaw a multifunctional a Team of over 45+ employees, responsible for delivering superior service to Bell Canada customers. The team provided due-date resolutions for customers, utilizing work partnerships that includes control center assignment and test work groups. Accountable for 26 Test Board Technicians, working alongside the Call Centre Control Managers in daily operations.  Identified key improvement areas that greatly improved customer service, focused on timely, consistent resolution for each customer, cultivating a customer-centric workplace environment.  Unified all Field Services Teams by breaking down work silos and promote end-to-end accountability.  Significantly improved Team engagement and motivation by deploying an ownership mindset; efforts increased overall business effectiveness, employee autonomy, and exceeding customer outcomes.

Training & Development, Field Service Manager (2003-2010)Directed a multi-skilled and cross-functional support Unionized Due Date Resolution Team, provided continuous skill development, training, and on the job support. Under professional coaching and mentorship, the team quickly developed into a vastly skilled work force that supported the outside field technicians with greater accuracy, efficiency and safety support measures. Trained Frontline Team Leaders with effective management tools, information/resources, and reporting; closely worked one-on-one mentoring on effective employee management techniques. Cut reoccurring Training & Development obstacles experienced by the frontline leaders/facilitators. Accelerated the cross-training of employees to maximize the flexibility of excellent customer service.  Coordinated all internal/external projects focused on best offerings and improving internal operations; including tool implementation, process and procedural updates, and new product delivery. Recognized as SME & Co-Ordinator on all high value customer cut-overs and migration projects.